Implementation Project Manager

Here is a remarkable chance for you to join a thriving Healthcare IT company with established products, prestigious clients, substantial revenue, blue-chip institutional investors, and continuous growth.  At DrFirst, you will collaborate with brilliant minds, tackling unique healthcare challenges on an unprecedented scale.  Our culture is entrepreneurial, collaborative, and fast-paced—ideal for those who seek personal and professional growth while working alongside intelligent colleagues. If you're enthusiastic about pushing your limits, unlocking your potential, and thriving in a dynamic team, we're eager to connect with you!

Reporting to the Director of Implementation Services, the Implementation Project Manager will join as a key member of our operations team and help build and shape the team for future success. Through a blend of data analysis, strategic thinking, operational process, and project management (and execution), this role serves as the liaison to help our Electronic Prior Authorization Team and customers achieve their business goals with excellence. 

Programs and projects within this organization cross multiple business areas and have high complexity, senior executive visibility, and high risk if not delivered on time and with expected quality levels.  This role will be responsible for communicating clearly and accurately across DrFirst departments and, occasionally, with clients and agencies. The Implementation Project Manager will be expected to meet deadlines, manage multiple projects at a time, keep all stakeholders informed, recognize/communicate any concerns, present results, and ensure each project is completed with quality and on time. 

The Implementation Project Manager is expected to help develop and/or improve on efficient and scalable processes to enable team members to do their best work and accomplish business objectives.  This position analyzes, and presents creative options to solve business challenges, thrives wearing multiple hats, and has an eye for detail.   

Who will love this job 

• A Driver who works with purpose and passion; someone who will elevate our team through new perspectives, ideas, and solutions. 

• A Self-starter who exhibits a can-do, team-oriented demeanor. Well-organized and able to work effectively on multiple projects and project types, in a timely manner, with limited management oversight. 

• An Effective influencer who relies on their good ideas and collaborative style, not their title, to influence and direct internal and external teams to achieve desired outcomes. 

• A Creative problem solver who thrives on uncovering simple solutions to complex problems where the solution is not immediately known. 

• A Customer advocate who will anticipate the needs of their customers and propose solutions to alleviate their challenges 

• A Curious mind who strongly believes in continuous education and relentlessly pursues knowledge and excellence both in subjects of professional and personal interest. 

• A Data-driven decision-maker who harnesses the power of data to solve problems and implement creative decisions. 

• A Collaborator who partners with cross-functional teams and is comfortable working with different groups from Account Management to Product to Engineering.  

• Planning: Building a comprehensive work plan for each project and executing projects to successful completion. Ensure predictable, consistent, and successful delivery of the program as defined in the charter/scope. 

• Collaborating across Teams: Facilitating commitment and productivity, delegating, and removing obstacles. 

• Setting Clear Deadlines: Aligning projects to business goals, and communicating statuses, milestones, and unexpected difficulties. 

• Relationship Building: The Project Manager must build broad and deep relationships within DrFirst and their client’s organizations. Strong personal skills are imperative to drive collaboration and success. 

• Problem-solving: The problems we encounter and resolve for our clients are unique and complex. Problem resolution requires critical thinking, root cause analysis, and issue dissection with the client and our team to produce the best solution. 

• Deliver Results:  The ability to clearly see the right goals, make strategies from existing and new ideas, and deliver execution plans to achieve desired results. 

• Innovation:  Drive a culture of innovation and be an agent of change. 

• Bachelor’s degree in business or equivalent field of study  

• 3 to 5 years of previous project leadership and/or relevant consulting experience within a matrixed management organization working with cross-functional teams and processes 

• Proven track record of project management experience solving complex business problems from diagnosis through execution  

• Comfortable visualizing data, and developing programs around it  

• Ability to effectively juggle multiple priorities, prioritize, organize, and manage time efficiently, and thrive in a dynamic, fast-paced environment 

• Knowledge of and demonstrated experience in project management frameworks, knowledge groups & life cycles 

• Proficiency in MS Office suite (Word, PowerPoint, Excel) 

• Ability to operate in an entrepreneurial environment  

Preferred Qualifications  

• Background in healthcare or health IT 

• Experience establishing and improving organizational change management practices  

• Experience working with technical tools (Tableau, Jira) 

• Experience working with technical languages (HTML, XML, SQL) 

• 95% working at desk/ phone 
• 5% travel to DrFirst locations (1-2 times/year) 

#LI-GF1 #LI-Remote  

• Competitive compensation, with a base salary of $55,000 - $65,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us! 

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.