Job description

About the Company:

Our client is an Australian-based company that owns and operates a leading network of modern, self-service laundromats; this company is committed to providing an innovative, eco-friendly laundry experience. With state-of-the-art technology and sustainable practices, it ensures seamless and efficient customer service while minimising environmental impact.

Essential Skills:

Customer Service Excellence: Ability to handle customer enquiries and concerns professionally, ensuring a positive customer experience.

Technical Support: Experience in troubleshooting and assisting with equipment-related issues in a service environment.

Administrative Support: Strong organisational skills to assist senior management with scheduling, correspondence, and document management.

Communication Skills: Excellent verbal and written communication for engaging with customers, staff, and stakeholders.

Time Management: Ability to prioritise tasks effectively and manage multiple responsibilities.

Attention to Detail: Accuracy in handling customer records, reports, and administrative duties.

Problem-Solving Abilities: Proactive approach to identifying issues and implementing solutions.

Technical Literacy: Proficiency in using computer systems, including email, word processing, and spreadsheets.

Desirable Skills:

Experience in the Laundry Industry: Familiarity with laundromat operations or similar customer service environments.

Knowledge of Sustainability Practices: Understanding of eco-friendly products and practices relevant to the industry.

Marketing Support: Ability to assist with marketing efforts, including social media engagement and promotions.

Multilingual Abilities: Proficiency in multiple languages to support a diverse customer base.

Advanced Technical Skills: Experience with remote monitoring systems or smart laundry technology.

Financial Acumen: Basic understanding of invoicing, billing, and financial record-keeping.

Project Coordination: Ability to support projects and ensure timely completion of tasks.

Adaptability: Willingness to learn and embrace new technologies and processes.

This role is ideal for someone who enjoys a mix of customer service, technical support, and administrative tasks, contributing to the smooth operation of a growing and sustainability-focused business.

Required profile