Sr. IT Manager Operations

This is a remote position.

We are seeking a top candidate to join our team as Sr. IT Manager Operations.

Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

• You are expert IT operations management, IT project management, and information technology audit.
  
• You are proficient in IT automation, IT security assessments, and SOC 2.
  
• English - Native or fully fluent.
  

• Oversee IT operations, including vendor relationships, IT support, endpoint management, and compliance.
  
• Automate IT provisioning processes and manage the vendor lifecycle for 100+ apps, ensuring security, access policies, and renewals.
  
• Collaborate with Finance, Security, and HR for vendor, employee, and contractor management.
  
• Maintain the IT roadmap, prioritize tasks, and document key meetings and updates.
  
• Manage employee onboarding/offboarding, hardware logistics, and access provisioning.
  
• Support Mac fleet and other devices using MDMs for security and maintenance.
  
• Provide IT support, manage access requests, and troubleshoot issues.
  
• Assist with SOC2 audit preparation by managing IT control evidence.
  
• Maintain IT documentation, including vendor guides and process updates.
  
• Oversee contractor management, ensuring alignment with IT and security protocols.
  

Requirements

• Proven experience in IT operations, project management, and vendor management.
  
• Familiar with SOC2 compliance and IT security standards.
  
• Strong troubleshooting, employee support, and access management skills.
  
• Excellent communication, organizational, and documentation skills.
  
• Experience in automating IT processes.
  
• Comfortable managing both strategic and hands-on IT operations.
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• Flexible working hours.