Remote Care Specialist

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.

Roles & Responsibilities

We are looking for Remote Care Specialist to join a team of Technical Support Specialists who provide the clinical and technical guidance on the use and operation of Abbott CRM products to the medical community and various Abbott departments:

• Provide technical support services in the field of Remote Patient Monitoring and CRM devices, mainly by phone and emails.
• Provide technical information to customers in response to inquiries/report from the field.
• Perform product evaluations and testing based on reports from the field.
• Provide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
• Provide and conduct product training to in-house personnel.
• Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
• As needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on Abbott devices.
• Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues.

Education & Competencies

• Bachelor’s degree in medical / electrical / mechanical or medical technology is preferred or working experience in a similar position
• Track record as a technical specialist or a field engineer in our industry or equivalent
• Successful engagement with customers
• Excellent verbal and written communication skills in Dutch and English, French is desired but not mandatory
• Good experience in use of analytical tools and software
• Ability to work effectively within a team in a fast-paced changing environment.

Please apply and join Abbott today. Do Work That Matters

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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