Regional Globalization Director

The Regional Globalization Director is an account-based position that oversees providing Globalization services for their client base.

Responsibilities

• Responsible for day-to-day client relationship management 
• Lead the end-to-end process of client onboarding for localization and globalization services, ensuring seamless transitions from global to regional to local service delivery. 
• Develop and oversee necessary frameworks that account for regional market complexities, legal considerations, and cultural nuances for globalization. 
• Provide advice and support to transcreation team in terms of project timelines and budgets 
• Manage billing and provide information requested by Finance for monthly billings report 
• If applicable, produce and present financial reports to clients on spending  
• Proactively and independently conduct client presentations and attend client meetings 
• Regularly conduct follow ups and client satisfaction surveys after delivery of projects to maintain quality and client relationship 
• Identify potential new business for existing clients and ways of increasing profitability for those accounts 
• Support Globalization team in handling issue escalation and resolution by following the set client complaints/escalation procedure 
• Lead or participate in RFPs and pitches for new and existing clients, contribute to rate cards, pricing strategy and contract negotiations 
• Initiate and take an active part in research and testing of new developments such as studio integration, new project and workflow management tools etc. 
• Actively investigate competitors and their service offering 
• Identify training needs in team  
• Give input on improvements, processes and workflows, standard timelines for types of service, communications between departments etc. 

Skills and Experience required

• Bachelor’s degree in related field. A combination of education and work experience can be substituted. 
• Minimum 5+ years' experience in advertising or translation agency 
• Proficient in MS Word, PPT & Excel 
• Basic understanding of P&L Management 
• 5+ years' experience with industry leading Translation Software (CAT Tools) 
• 5+ years people management experience 
• Experience with Global Account Management specifically in managing multi-regional or global accounts, with strong cross-cultural communication and international strategy skills. 
• Bilingual 
• Excellent customer service skills 
• Excellent written and interpersonal skills 
• Excellent presentation skills 
• Highly organized with excellent attention to details 
• Able to motivate, develop and lead a team