Implementation Specialists – CIF (Customer Information File)

Job Description

Implementation Specialists – CIF (Customer Information File) are responsible for executing solution and application implementations for existing and new customers. They focus on and are typically assigned to implementations of one or more smaller solution(s) from lower complexity software and/or smaller customers. Their projects include new conversions, cross-sell, and mergers that are positioned with relatively low intensity. Specific activities Implementation Specialists perform may include customer data conversion and configuration, go-live transition, and/or a combination of both.

Key Responsibilities

• Effectively communicates and interacts with the customer.
• Introduces customers to their CSI solution(s).
• Defines implementation requirements and ensures alignment with each customer’s functional expectations.
• Stays informed about all relevant products and enhancements to ensure knowledge for successful training and conversion.
• Performs other duties as assigned.
  
  

Data conversion and configuration specific tasks

• Defines file layout and/or mapping for conversion of data from previous system to CSI solution; creates data mapping diagrams for data translations and defines the rules for how data is moved.
• Gathers requirements for and configures application settings within CSI solution to meet the client’s functional expectations.
• Configures software onto solution hardware; prepares and executes hardware driver configurations.
• Prepares for and executes solution testing; may lead customers through initial acceptance testing activities; triages issues resulting from user acceptance testing.
• Performs other duties as assigned.
  
  

Primary Results Accountable For Achieving

• When applicable, that data is converted accurately.
• Application configuration is complete and accurate.
• Customer is properly trained for use of the systems.
• Customer is effectively supported during the project transition period.
• All parts of the implementation process are successful, and the customer is satisfied.
  
  

Job Requirements

Education & Certifications:

Education or job knowledge equivalent to college or university undergraduate education.

Experience

The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.

Required Skills

• Communication skills –demonstrated verbal and written communication skills
• Persuasion skills – ability to influence with diplomacy and tact
• Reasoning skills
• Computer skills – MS-Office suite and general technical aptitude
• Excel skills - advanced skills required
• Leadership skills
• Administrative skills
• Analytical skills
• Networking skills
• Organization, time management, and meeting deadlines
• CIF operational background or experience a plus
• Programming experience preferred
  
  

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.