Mgr, Change and Transformation, Wealth Operations

About Our Wealth Management Operations Team

We partner with the Wealth and Retail Banking (WRB) business and take pride in providing our clients with a superior and user-friendly experience. We help to unlock global investment opportunities by providing a multitude of support services, including dedicated world class technology and software. It’s complex, interesting work that enables our teams to unlock innovation and help drive success while growing their career in the direction that suits them.

Job Summary

The incumbent will be part of Wealth Solutions Operations team, driving projects and initiatives, addressing issues and participating actively in the delivery of core programmes as per the Operations and business roadmap as well as lead/support the achievement of Operations OKRs and benefits as required.

Key Responsibilities

• Lead complex and high-priority projects, and manage sponsors and stakeholders with competing priorities, resourcing levels and time constraints across all typical project phases
• Work closely with cross-functional teams to clarify each project’s objectives, formulate the business case and define the business requirements, including setting and managing realistic expectations for successful delivery
• Build and manage relationships with key project stakeholders in Operations, Technology and Business
• Support and facilitate timely communication between key stakeholder groups in the project
• Coordinate and provide testing support to all relevant stakeholders
• Optimise value delivery through continuous improvement, gathering feedback from relevant stakeholders / Subject Matter Experts / clients and re-prioritise backlog accordingly
• Provide timely and accurate status reports to the relevant stakeholders and, Committees and Senior Management
• Track actions arising from various forums and/or committees to closure
• Lead and support new product, process or service initiative in a project coordination / capacity management in close collaboration with the appropriate functions or units
• Assist the teams in their process re-engineering efforts and contribute towards overall efficiency improvements
• Work with Operations units to assess and streamline processes in order to mitigate risk or control issues and generate efficiencies
• Maintain a central repository of the list of initiatives impacting Operations or led by Operations with detailed timelines
• Monitor each project’s progress against schedule, identify and escalate any potential issues or risks
  
  

Governance

• Maintain strong stakeholder engagement with WM Business, COO / Operations, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the deliverables
• Ensure appropriate representation across the stakeholder groups in delivery forums.
• Escalate appropriately to ensure key stakeholders are made aware and can timely intervene to right-course
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the WS Operations teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Our Ideal Candidate

Ideal Candidates Should Have

• 6 to 10 years’ experience in Operations/change/transformation or business analysis role preferably in Wealth Management.
• Minimum 3 years of experience in working with technology project teams, experience representing business would be an advantage.
• Have a proven track record of scoping and driving delivery of projects and achieving results independently, on time and to budget.
• Ability to work in project teams to help formulate the implications of a specific solution across the process, e.g. costs, risk, potential for re-use of capability developed, etc.
• Demonstrated excellent people management skills and ability to influence key stakeholders outside their direct control.
• Be highly collaborative, team-oriented and strong consensus builder.
• Demonstrate excellent communication and interpersonal skills both written and oral.
• Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions.
• Demonstrate understanding of Operations processes and procedures and an ability to learn quickly – knowledge of processes related to Operations or the Financial Services industry would be an advantage.
• Proficient in Microsoft Word, Excel, Powerpoint, Project, Visio and Sharepoint.
• Hands-on attitude, able to juggle multiple projects and priorities, thrive under pressure and work to tight deadlines.
• Ability to work in a flexible manner in line with the organisation objectives and willingness to undertake other duties as reasonably requested.
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.