ThunderSoft is a provider of operating system technologies, superior products and solutions, experts in mobile, IoT, automotive, and enterprise. Founded in 2008, through ThunderSoft’s expertise in edge intelligence and operating systems including Android, Linux, Windows and others, a profound middleware, application, and algorithm technology portfolio, strategic partnerships with key semiconductors, components, terminals, software and Internet vendors, and mobile carriers, give us a unique vertical integration advantage across industries. ThunderSoft is a value-added scaling partner, bringing our customers with innovative, reliable, and commercial-ready products and solutions for the fields of IoT and Intelligent connected vehicle. ThunderSoft has established joint ventures individually with Qualcomm, Arm and Intel. Meanwhile, the company operates joint laboratories with Qualcomm, Intel, Microsoft, Arm, Samsung, and Sony, among many others. The extensive collaboration with industries empowers ThunderSoft to accelerate the development of the smart industry. Headquartered in Beijing and listed on the Shenzhen Stock Exchange (SZ: 300496), We have 40 R&D centers and offices in China and a global presence in Germany, Finland, Bulgaria, Ukraine, Japan, South Korea, India, Malaysia, Singapore, Canada, U.S, etc.

Job description

Project Overview:

We are looking for a Field Application/Support Engineer to join our subsidiary Rightware to support Kanzi Services team. In this role, you will provide technical support and serve as the primary technical contact for our customers’ development teams. You will play a key role in helping our customers optimize their use of Kanzi products, ensuring they can build world-class automotive user interfaces.

This position primarily supports customers in Europe and the U.S., with occasional support for other regions. You will have the opportunity to develop a broad technical skill set by troubleshooting a wide range of challenges in UI development, 3D graphics, and embedded systems.

Key Responsibilities:

Provide technical support and troubleshooting assistance to Kanzi users within customer organizations.
Train customers on best practices for Kanzi product development to maximize efficiency and performance.
Analyze technical requirements and provide coding guidance and examples to help customers implement their solutions effectively.
Investigate customer-reported incidents and identify solutions or workarounds to resolve technical issues.
Confirm and escalate bugs or feature requests to Rightware's development teams in Helsinki for further resolution.
Collaborate closely with internal engineering teams and contribute to improving customer experience with Kanzi products.
Travel to customer sites when required for on-site support, training, or consulting.

Qualifications:

Customer-focused mindset with strong problem-solving abilities.
Excellent presentation and communication skills in English and Japanese (written and verbal).
Ability to explain complex technical concepts clearly and concisely.
Strong debugging, software analysis, and troubleshooting skills.
Strong knowledge of modern C++ (C++11 and newer).
Experience with Android application development.

Nice to have skills:

Familiarity with 3D graphics, game engines, or real-time rendering.
Experience with automotive systems development (Embedded Linux, QNX, INTEGRITY, Android Automotive).
Previous experience in consulting, customer-facing technical roles, or training.
Experience working in international and cross-functional teams.
Skills in 2D/3D graphics design and UI frameworks.

Required profile