Chief of Staff - Chiropractic Health Partners (CHP) - Brydon Portfolio Company

Chiropractic Health Partners (CHP) is a Management Services Organization (MSO) that acquires and grows practices by providing its partner physicians with the resources, analytics, and expertise needed to add new service lines, build de novo locations, recruit additional providers, improve marketing and optimize processes. We enable our chiropractic doctors and providers to focus on patient care while we focus on managing the business aspects of their practice. The organization continues to grow rapidly through its acquisition strategies and growth initiatives.

The Brydon Group (www.brydon.com), invested in CHP in July 2023, recognizing the need for larger players in this highly fragmented market. The Brydon Group invests in healthcare services, Business to Business (B2B), Business to Government (B2G) and software services.

KEY ASPECTS OF THE ROLE:

Reporting to the CEO, the Chief of Staff will be a key member of the Executive Leadership Team (ELT) for this fast-paced, innovative growth company. This high financial acumen operations executive will lead strategic projects across the organization as well as serve in interim leadership roles which may have P&L responsibilities. This leader will work with other MSO executives and collaborate with providers and staff across practices to implement MSO initiatives and will also partner with the CEO with M&A due diligence and integration.

The ideal candidate for this role is someone who thrives in a fast-paced, entrepreneurial environment and possess the versatility to drive strategic projects both independently and in partnership with key stakeholders. They will proactively identify challenges and opportunities, translating strategic conversations into actionable roadmaps. They will be curious, efficient, and possess a high drive for excellence.

Alongside your role at CHP, you will be part of Brydon’s Chief of Staff network – with access to peers, tools & resources, and ongoing professional development. Small business acceleration is fundamentally about talent and execution, and Brydon invests significantly in providing meaningful growth experiences to high-performing individuals.

Brydon Chiefs of Staff spend two years (or more) at a portfolio company, after which time they may decide to pursue a different / expanded role at the same company, apply for a role at a different portfolio company, or apply to Brydon’s CEO-in-Residence cohort.

Core Responsibilities:

Operational excellence

• Support the development of CHP strategies to drive growth, profitability, and effective allocation of resources
• Identify opportunities to drive profitability by reviewing, analyzing and addressing gaps in service excellence, policies, and/or procedures proactively; designs solutions, implements, and monitors progress
• Partner with CEO and Practice Administrators to design and implement new service lines, EMR and other operational processes
• Lead and actively participate in the company’s operations team to ensure collaboration, effective execution and best practice sharing amongst all stakeholders
• Assist MSO with centralization of key business functions
• Assume interim regional P&L leadership responsibilities and/or departmental or practice leadership roles when appropriate
• Improve patient experience and enhance infrastructure by leveraging existing and new technologies (including leading the centralization of our key business functions)
• Collaborate and strengthen relationships with our clinicians to improve practice performance, clinical outcomes and promote excellent patient care
• Ensure MSO compliance with all regulatory requirements, including HIPAA, OSHA, and state healthcare regulations

M&A and Finance

• Partner with the CEO on the execution of M&A transactions (due diligence and integration), working alongside internal teams and external advisors
• Support investment committee process (e.g. documents, meetings, etc.)
• Manage and execute on the post-acquisition integration “playbook” as part of CHP’s value creation plan
• Measure integration KPIs to ensure we realize the expected value and continually improve our integration capabilities
• Support and continuously improve strategic FP&A capabilities across the MSO

Requirements

Qualifications:

• 2+ years (minimum) of work experience in consulting, private equity and/or a PE or VC-backed high growth company
• Preference for candidates with additional 2+ years of experience with multi-site healthcare services (via direct exposure or related work in consulting or PE); experience working with providers will be a huge benefit
• Previous P&L responsibility (Multi-location Practice Administrator, Regional VP or equivalent) is a plus
• Bachelor’s degree required (ideally in a business or healthcare related area); MBA preferred

Characteristics and Behaviors for Success:

• Results-oriented style that focuses collaboration across matrixed teams to achieve results
• Proven creative bent with a strong operational focus. Ability to master complex business problems with the intellect and pragmatism to effectively handle ambiguity and manage change
• Skilled in diplomacy, influencing, and collaborating in decision-making processes across all levels of an organization
• Ability to lead multiple projects simultaneously and drive execution at a rapid pace

Location:

• The preference is for this role to be located in the Baltimore, MD / Washington DC area or the Tampa / Sarasota, FL area, but CEO is open to hybrid and remote working models.
• Position will involve 25-50% travel depending on where the employee is based (as current operations are in Florida and Maryland).

Benefits

Compensation & Career Path:

• This is a full-time salary position and compensation will depend on experience
• Health, dental, vision, short-term disability, long-term disability and life insurance
• 401k with 4% match
• Brydon Chiefs of Staff typically spend 2 years at a portfolio company, after which time they may decide to pursue an expanded role at that company, or pursue a role at a different portfolio company, or apply to our next CEO-in-Residence cohort