Master’s qualification as a Psychologist or Counsellor., Registration with MAHPC or Lembaga Kaunsellor Malaysia., Fresh graduates are encouraged to apply., Experience in EAP field preferred..
Key responsabilities:
Provide telephonic counselling and support.
Capture information relevant to clinical management.
Report This Job
Help us maintain the quality of our job listings. If you find any issues with this job post, please let us know.
Select the reason you're reporting this job:
Lyra Health is a leading provider of innovative mental health benefits for more than 2.5 million global employees and dependents and is transforming mental health care by creating a frictionless experience for members, providers, and employers. Using matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing. Leading employers partner with Lyra to deliver tailored, value-driven mental health benefits to their people. With Lyra, benefits leaders can offer employees fast, reliable access to providers who practice evidence-based mental health care treatments. For more information, visit lyrahealth.com and follow us on LinkedIn, Facebook, and Twitter.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Lyra, please go directly to our Careers Page: https://lnkd.in/gKEGj8uy
Lyra Health will never ask you to download software, purchase equipment, or pay a fee of any sort to explore employment opportunities with our company. In addition, Lyra will not ask for your personal banking information until you are ready to be onboarded as an employee, which will only occur after several rounds of interviews with our company, the completion of necessary onboarding paperwork, and the issuance of an offer letter for employment.
Our recruiting emails come from @lyrahealth.com or @lyraclinical.com addresses and will never originate from gmail.com, yahoo.com, or other commercial email services.
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Intake Clinician’s primary role is to provide high quality and professional solution focused counselling and information support service to employees of client companies telephonically in Malaysia. The role is a permanent full time position and would be working from home.
The position of the intake clinician is a night shift position that allows for Working From Home. These shifts include working night shifts from 19:00 (7pm) to 07:00 (7am) in 12 hour shifts. There will be rotational days off in the week to manage the weekend shifts. The nature of the role involves conforming to call centre conditions and structures. This job specification is not exhaustive and will be reviewed as the role develops. Several pre-employment checks are pre-requisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment checks, ID verification, qualification verification, residence and credit checks.
Preference will be given to candidates that have a background and working experience in the EAP field.
Responsibilities
To provide the first point of contact for employees accessing the ICAS EAP service via telephone counselling or live chat
To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
To accurately capture all information on the database pertinent to the clinical management of the case
To adhere to all clinical protocols and procedures as laid out by Clinical Management
Qualifications
Minimum of a Master’s Qualification as a Psychologist or a Counsellor
Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia
Fresh graduates are encouraged to apply for this position
Must be able to provide counselling within a short-term framework
Computer literacy and ability to type fast
Ability to effectively merge Clinical and Employee Assistance Program focus
Client service orientation
Articulate
Good telephone manner and ability to provide telephonic therapy
Good Clinical understanding and ability to manage risk
Good time management ability
Ability to work within a team
Ability to work well under pressure
Business and commercial awareness
High attention to details
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Required profile
Experience
Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.