IT Manager

About Us

At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.

From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.

Key Responsibilities

• Video Surveillance & Access Control:

  • Manage and maintain the video surveillance system.

  • Oversee the physical access control system to ensure proper security protocols and access rights.

• Desktop / Laptop Support & License Management:

  • Provide comprehensive support for corporate desktop and laptop systems.

  • Track and manage software licenses for internal applications and services.

• MDM & Device Management:

  • Administer Mobile Device Management (MDM) for corporate-owned devices.

  • Ensure efficient provisioning, deployment, and inventory management of IT assets.

• Account & User Management:

  • Execute account provisioning and de-provisioning across corporate and production systems (Google Workspace, JumpCloud, Slack, AWS, GitHub, Beta Portal, Grafana, etc.).

  • Perform quarterly account reconciliations with HR databases.

• Video Conferencing & Office A/V Systems:

  • Oversee Zoom infrastructure, including meetings, conference room equipment, scheduling tablets, and visitor signage kiosks.

  • Manage office audio/video systems.

• Budget & Vendor Management:

  • Monitor monthly expenses related to corporate services and invoices.

  • Prepare and manage the annual IT budget in coordination with finance.

• Security & Compliance:

  • Maintain and configure the corporate zero-trust security model.

  • Oversee endpoint security rollout and health monitoring on all corporate devices.

  • Ensure compliance with SOC2/ISO standards and implement relevant policies.

• Network & Connectivity:

  • Manage and control user access to wired and Wi-Fi office networks.

  • Troubleshoot and optimize network performance and security.

• Incident & Risk Management:

  • Serve as the primary owner of incident management for corporate systems, collaborating with Security and Engineering teams.

  • Develop and maintain incident response protocols.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.

• 5+ years of progressive experience in IT infrastructure and operations management.

• Demonstrated experience with account provisioning and identity management systems (e.g., Google Workspace, JumpCloud, AWS, etc.).

• Strong understanding of zero-trust security principles, endpoint security, and network security best practices.

• Experience managing A/V systems (Zoom, conference room tech, digital signage) is a plus.

• Familiarity with industry compliance requirements (e.g., SOC2, ISO) and the implementation of related policies.

• Excellent problem-solving, communication, and leadership skills.

• Proven budget management and vendor negotiation experience.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• 401(k) with 3% company matching

• Unlimited PTO

• Daily catered lunches in our San Francisco office

At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential. 

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.