Job description

Company overview:

A leading cybersecurity and IT operations company specializing in Autonomous Endpoint Management (AEM). It provides organizations with real-time visibility and control over their endpoints, helping them secure and manage IT assets efficiently. Serves government agencies, financial institutions, healthcare, and Fortune 500 companies that require strong cybersecurity and endpoint management solutions.

DUTIES & RESPONSIBILITIES:
Assist with user onboarding/offboarding
Act as L1 support for all Tanium employees
Provide break-fix and technical support for Mac and Windows devices
Configure and support issues with iOS and Android devices
Provide remote support to our end-users
Meet defined SLAs on tickets
Help create content and develop our knowledge base
Basic MDM and client installation troubleshooting
Other tasks that may be assigned.

QUALIFICATIONS:
Bachelor's degree or equivalent experience
2-3 years of relevant technical support experience required
MUST have a solid MAC OS support experience
Solid understanding of operating systems (Mac OS, Windows) required
Experience managing users with Microsoft O365 and Active Directory required
Basic understanding of networking required
Experience with a ticketing system, ServiceNow experience preferred
Ability to support both non-technical and highly technical end users required
Experience managing VOIP solutions, or similar cloud-based communications platform
Video conferencing with Teams, Zoom and WebEx
Previous experience with Azure
Passion for technology
Demonstrates initiative and motivation
Excellent oral and written communication skills
Team player
Person of high ethics and integrity
Ability to work in a fast-paced, changing environment

Perks:
Remote Work Setup
Company Laptop provided
HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
Unused Leave Conversion
Attendance Bonus
Annual Bonus
Monthly Prizes and Bonuses
PHP 10k to 30k Referral Bonus

Shift: Night/Graveyard Shift PH Time

Required profile