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Implementation Manager

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Highly organized with project management skills., Excellent written and verbal communication., Experience in software implementation or related role., Ability to build strong external relationships..

Key responsabilities:

Manage implementation of new deployments.
Collaborate with cross-functional teams and customers.

Cresta Scaleup http://www.cresta.com/

51 - 200 Employees

See all jobs

Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

Implementation Manager at Cresta is highly impactful - you will be the first point of contact to our customers post sales and are responsible for ensuring successful delivery and realization of value for F500 enterprise customers. You'll be customer facing, working across multiple levels (end-users to execs) and internally across our engineering and success org. The team is still small and we have grown selectively, so you'll also be expected to contribute to defining the overall deployment process and system for us to create a world-class land-and-expand motion.

If you enjoy problem solving and figuring out scenarios where there might not be a defined answer, have world-class organization and project management skills, enjoy telling stories with data, and are comfortable working externally with customers and internally with engineering, then you might be a great fit.

Responsibilities:

Spend 80% of your time on implementation for new deployments: Ensuring mutual success through a combination of external and internal project management managing a wide set of people and processes in order to deploy our software in an efficient and effective manner
Spend the other 20% of your time on implementation process and structure improvements: ensuring what we are doing scales, gets better, and leads to even more success for future customers
Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews (which you'll run)
Closely collaborate with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs

Qualifications We Value:

Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful
Is a fantastic written and verbal communicator: able to put together presentations that tell a compelling story, to have difficult conversations on changing processes or behaviors across multiple levels of customers, and to be able to stand your ground or back up your recommendations with data
Is autonomous and able to be self sufficient in tasks like basic data analysis, lightweight software configuration, and in general able to pick up new skills quickly and build out processes and tools to scale work beyond single customers
Has previous software implementation experience (or similar customer facing role) with a bonus of having specific experience in telephony, messaging/chat, or AI software
Is able to build strong external relationships with execs and in general able to take a consultative and strategic approach to solving customer problems
Is willing to do some travel (10%) and be willing to be on frequent video calls with customers in EST - PST time zones

Perks & Benefits:

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Monthly Gym & Phone allowance
Work from home office stipend to help you succeed in a remote environment.
Lunches and dinners included for in-office employees via Grubhub

Compensation:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.