Mission Market Manager | Boston, MA

Job Title

Mission Market Manager

Classification

Grade 6 SSC | Salary from 75,900.00/yr 

Department

Home Office | Mission Delivery

FLSA Status

Full Time | Exempt

Supervisor (title)

Senior Director, Community Impact Initiatives

Location

Remote working from Boston, MA

The Mission Market Manager is responsible for promoting and delivering mission programs in assigned markets. The Manager will collaborate closely with the national mission delivery team to raise awareness and execute activities supporting national and local priorities in patient education, community connections, and Juvenile Arthritis (JA) & Young Adults (YA) programming while integrating advocacy, science activities, and the Helpline into outreach efforts.

This role involves cross-departmental collaboration and supporting the Senior Director, Community Impact Initiatives in identifying and managing relationships with community-based organizations and corporations, healthcare providers, and mission volunteers to achieve mission goals. The Manager will also develop and manage volunteer teams to support mission initiatives and engage Local Leadership Board (LLB) members.

Under the direction of the Senior Director, Community Impact Initiatives, the Manager will maintain proactive communication and build partnerships with local Executive Directors and Development Directors to ensure consistent delivery of mission objectives, monitor progress toward annual metric goals, and support community engagement activities. 

1. Delivering and Promoting Mission: Schedule and coordinate the delivery of patient education initiatives and JA Days in local markets. Promote and support the delivery of national patient education initiatives, Connect Groups, and JA/YA programs: JA Power Pack, JA Camps, and JA Family Summit. Integrate the promotion of the Helpline and advocacy and science initiatives.

2. Community Outreach and Engagement: Plan and execute community outreach initiatives to increase awareness about mission initiatives and increase the reach and numbers served across all national and local mission activities. Activate partnerships and collaborations with community-based organizations and assist the Senior Director, Community Impact Initiatives in cultivating and managing these relationships to support the delivery of mission activities in the market(s). 

3. Volunteer Recruitment, Management, and Engagement: Recruit, train, and manage volunteers to assist with community outreach and promotional activities and to support the delivery of mission activities in the market(s). Work with the local Executive Directors to engage Local Leadership Board in mission activities. 

4. Health Care Provider Outreach and Management: In collaboration with local market staff, initiate, cultivate, and manage relationships with health care providers, healthcare organizations/systems, healthcare-related businesses, and professional medical organizations to support mission initiatives.

5. Mission Metrics and Program Reporting: Enter and manage data on participant, volunteer, and healthcare provider engagement levels in CRM. Monitor and update market/state-level annual and monthly mission metrics. Assist in writing program reports for internal and external stakeholders.

6. Collaboration and Supporting Revenue Development:     Collaborate with local development staff to showcase mission, recruit participants, and personally participate in local fundraising events such as the Walk to Cure Arthritis, the Jingle Bell Walk/Run, and other special events.  

7. All other duties as assigned by the Senior Director, Community Impact Initiatives. 

8. Support other projects/initiatives as assigned. 

1. Bachelor’s degree (or equivalent) and 3 – 5 years of demonstrated experience in program coordination, community outreach/engagement, voluntary health, or related field experience preferred.  
2. Demonstrated success in managing community relationships and recruiting, training, and managing volunteers.  
3. Highly organized, detail-oriented, and proactive, with the ability to set goals and meet deadlines. This includes strong time management, project management, and meeting management skills.
4. Superior oral and written communication skills; strong interpersonal skills with demonstrated ability to interact positively and work collaboratively in a diverse environment with individuals at all levels inside and outside the organization, including staff and volunteers; proven presentation skills are a plus.
5. Demonstrated ability to work across an organization to influence and coordinate resources and achieve organizational objectives.
6. Ability to work in remote/virtual environments.
7. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), web-based applications, social media, and computer equipment.
8. Valid driver’s license (some overnight travel may be required).

Value Added Qualifications:

9. Previous experience working with adults, children, and their families with chronic health conditions.
10. Previous experience working with health care providers, professional medical organizations, and diverse communities.
11. Bilingual skills (Spanish) are a plus.

Delivering and Promoting Mission

   25%

Community Outreach and Engagement 

   25%

Volunteer Recruitment, Engagement, and Management

   20%

Health Care Provider Outreach and Management

  10%

Mission Metrics and Program Reporting

   10%

Collaborating and Supporting Revenue Development 

   10%

Total

  100%