YOUR TASKS
- Working at the frontline with our customers and the product engineering team, to make the (remote) deployment of the robots and our software solution a success, potentially at the customers' facilities
- Handling issues while following up with the product team in a timely manner and actively communicating the status with the customers
- Documenting and tracking the incidents to assure high-quality standards as well as developing internal and external guidelines and tutorials
- Collaborating in cross-functional teams for product and process improvements
- Participating in the meetings with our partners and the partnership team for better alignment and fast processes
- Working with sales on demos of our solutions at our test site and the customer site
- Following up with management and colleagues on identified key issues to continue our success