Job description

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is looking for an Assistant Coach who will assist in coaching, motivating, rewarding and developing staff. They will assist with facilitation of training programs. Assistant Coaches provide live, multi-channel support to Prayer Center frontline staff and support to the contact center queues, and oversee daily activities of on-call staff, using positive reinforcement, coaching, performance measurement, feedback, and evaluation of results.

This position requires someone to be available to work daytime hours with weekend and some holiday availability.

Remote Requirements:

Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
Must have router available to hardwire into computer equipment provided by CBN
Must maintain distraction-free home office

The successful candidate will have the following qualifications:

Minimum of two (2) years’ experience in a Customer Service, Quality, and/or Contact Center background preferred
Excellent customer service and interpersonal skills and ability to interact with staff in a positive manner
Strong presentation and customer service skills
Ability to help coach, motivate, reward, train, and develop staff
Excellent verbal and written communications skills
Ability to solve conflicts in a cordial manner while maintaining confidentiality
Ability to work independently and as an active participant in a team environment
Ability to positively and efficiently handle an unpredictable and fast paced environment
Strong computer skills including use of Windows-based operating system, MS Office, web browser, and email program with ability to learn new software
Ability to communicate using multiple communication channels
Strong ability to maintain consistent punctuality and attendance
Ability to work weekends and holidays
Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
Experience working with remote contact center agents preferred

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.

We are unable to give full consideration to resumes without applications.

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