Remote Patient Services Rep 2 - Registration (Hawaii only)

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Access Registration Rep II is responsible for tasks relating to the completion of patient registration and scheduling for hospital and/or physician services. The Access Registration Rep II will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Access Registration Rep will interact with patients, payer, provider and clients according to company, client and federal guidelines. The rep will provide input for process development and reporting.

**This is a REMOTE position - will consider LOCAL HAWAII CANDIDATES ONLY
*Flexible hours between 8am-8pm HT, 7days/week with possibility for holidays (10% shift differential opportunity offered)
*Epic experience STRONGLY PREFERRED
*Registration/scheduling experience REQUIRED

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

• Exceed productivity standards as outlined by business line
• Complete patient registration (post clinical triage of patient) by obtaining and verifying health plan coverage
• Accurately document patient demographics and health plan information Support access registration, insurance verification and authorization functions
• Contact physician offices and/or payers for follow-up on eligibility and authorizations
• Schedule patients for services as directed by department guidelines
• Maintain quality scoring and accuracy on all accounts worked
• Ability to work independently and make responsible decisions with minimal supervision
• Completes timely follow-up on assigned accounts to ensure no revenue loss
• Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
• Acts as a knowledge resource for team members
• High level understanding of client host system functions
• Clearly and accurately documents actions taken and next steps for account resolution in patient accounting system

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.