Sales Technical Auditor - (HR31079DM)

Job Title: Sales Technical Auditor
Location: Remote (CST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 7:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Our client is a well-established home services company specializing in plumbing and repair solutions. They are committed to providing top-quality service and ensuring customer satisfaction through efficient and transparent operations. Their sales and operations teams work closely together to maintain high standards of service and compliance in all their projects.

Position Overview:

We are seeking a Sales Technical Auditor to ensure the accuracy and compliance of repair plan forms completed by sales technicians. This role is crucial in maintaining operational efficiency and high-quality standards within our sales processes. The ideal candidate is detail-oriented, organized, and confident in handling discrepancies with sales technicians while maintaining a professional and solution-driven approach.

Key Responsibilities:

Auditing & Documentation:

• Review and audit repair plan forms submitted by sales technicians to ensure accuracy and completeness.
• Identify inconsistencies or missing information and communicate directly with technicians to clarify or resolve discrepancies.
• Maintain organized records of all audited forms and provide feedback or corrective actions when necessary.
• Ensure that all repair plans meet company standards and adhere to operational guidelines.

Process Improvement & Compliance:

• Work closely with the operations and sales teams to enhance process efficiency and maintain adherence to company protocols.
• Identify recurring issues or trends in documentation errors and proactively suggest solutions.
• Manage a high volume of documentation and correspondence with accuracy and attention to detail.
• Perform audits independently, ensuring all tasks are completed within deadlines.

Skills & Qualifications:

Required:

• Fluent in English (written and verbal).
• Strong attention to detail with the ability to spot inconsistencies in documentation.
• Ability to handle difficult conversations professionally when resolving discrepancies with technicians.
• Highly organized with strong time management skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to work under pressure and manage a high workload efficiently.
• Experience with CRM software, Google Suite, and Slack for team collaboration.

Nice-to-Haves:

• Experience in auditing, quality control, or sales operations.
• Background in plumbing, home services, construction, or trade-related industries.
• Familiarity with repair plans, technical documentation, or compliance standards.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.