Offer summary

Qualifications:

1-2 years experience as an SRE or similar role, Familiarity with GCP and AWS, Experience in Linux administration, Ability to learn new technologies quickly.

Key responsabilities:

Tier 1 maintenance/support of Observability Tools

Support developers with application server maintenance

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Associate Observability Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

We are seeking an Associate Observability Engineer to join our growing Observability Team. Observability services are a vital part of keeping Five9 customers happy by determining our infrastructure and applications are working as expected.

This individual will support our Observability platform (Metrics and Logs) as we continue to provide the best Observability services to Five9.

Key Responsibilities:

Tier 1 maintenance / support of Observability Tools. Examples of duties:
- Provisioning of Users
- Answer Questions from other teams
- Working through Jira tickets
- Creating dashboarding
- Setting up new alerts
- Modifying Thresholds
Tier1 OS Support. Examples of duties:
- Deploying new servers
- Patching servers
- Troubleshooting server crashes
Support developers with deploying and maintaining application servers
Receive instructions from Manager / Staff Engineers and be able to achieve the work with guidance from other team members.

Requirements

1-2 years experience as an SRE or similar experience with public cloud operators specifically GCP and AWS
1-2 years experience with Linux administration (CentOS / Ubuntu)
1-2 years experience with Network concepts using tools like ping,netstat, and similar tools
Strong ability to learn new technologies and concepts quickly

Preferred:

1-2 years experience with kubernetes /docker
1-2 years experience with deploying applications with helm charts
1-2 years experience with hypervisor technologies ( vmware / kvm)
Have used Observability tools such as Grafana/Prometheus for metrics, Elastic/Grafana Loki/ Splunk for logging, Grafana Tempo for tracing, New Relic/AppDynamics for APM

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-JM2 #LI-Remote

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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