Senior Client Experience Associate

Job Description:

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Senior Client Experience Associate with strong account management and problem-solving skills to join our Life Sciences team. (Learn more about Life Sciences at https://lifesciences.phreesia.com/.)     

In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands by advertising on our platform. You will work closely to support CE Managers and cross-functional internal teams to deliver successful, effective, targeted patient engagement digital campaigns.  We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions.   

This is a work-from-home position with the expectation that you live within the New York City/commutable area.  

 
What You’ll Do: 

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives
• Leverage your account management experience, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads
• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily
• Work with a great deal of independence with support from CE Managers to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals
• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals 
• Collaborate internally across Life Sciences teams and provide support to Senior CE team member

What You’ll Bring: 

• Bachelor’s degree required and 2+ years of digital sales or media experience within a pharmaceutical agency, healthcare publishing or pharmaceutical digital advertising space
• Familiarity with digital media vernacular from a brand awareness perspective based on campaign insights/measurement
• Expertise working with clients and creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business
• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area

Base pay for US is $110,000 - $120,000, depending on qualifications. In addition, Phreesia also offers an attractive & comprehensive Total Rewards package.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.