Senior End User Compute Engineer

ABOUT US 
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 
 

Job Title - Sr End User Computing Engineer

Job Description:

This role is part of our dynamic, fast-paced Infrastructure and Operations team. This senior position will be responsible for evaluating new and existing technologies, creating innovation, and efficiencies in imaging, cloud technology, configuration management, and mentoring junior engineers.

This position will play a key role in technology assessment and selection, solution engineering, design, and delivery, as well as providing technical support for these systems. You will be hyper focused on modern workplace technologies that elevate the productivity of HUB’s workforce.

You will be expected to recommend, promote and leverage IT standards to minimize complexity, adhere with compliance and maximize security.

You will apply your knowledge of enterprise endpoint architecture and standards to define, design, and implement a modern desktop management strategy and user experience.

Responsibilities

• Provide vision and strategy for end user computing environment including evaluation, recommendation, and implementation of emerging technology, as well as software and hardware road maps to improve customer efficiency and productivity.
• Design, configure, build endpoint solutions to support the desktop environment, including SCCM, Intune, JAMF, Cloud-attached Management, Desktop Analytics, App management, software updates and Device Compliance.
• Identify areas in the end user compute environment, both current and future, that present technical challenges or opportunities.
• Research and seek out solutions whether proven or cutting edge and test them in our environment against current standards and competing concepts.
• Configure, manage, troubleshoot, and optimize device management tools (Intune, SCCM, and JAMF), establishing policies and procedures for device management, including provisioning, de-provisioning, remote support, diagnosis, and troubleshooting.
• Optimize Endpoint Management processes, such as provisioning of new endpoints (e.g., Autopilot or similar), OS updates, deployment of security patches, packaging, and delivery of third-party software, etc.
• Leverage Digital Experience tools to proactively identify and resolve user and/or endpoint issues.
• Define testing and implementation strategies for OS and application upgrades.
• Act as last support line engineer (escalation engineer) and implementation engineer.
• Manage relations with key internal and external stakeholders and communicate changes across the organization.
• Use script language and tools to automate operational activities, tasks, system builds and changes in the environment (PowerShell, Etc.)
• Facilitate the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms, operating systems and applications across the enterprise.
• Continuous improvement of the operations through monitoring, system performance metrics, proactive actions and automation
• Creating all the necessary documentation for any changes in the environment or new technologies being introduced in the environment.
• Establish and implement proactive processes to upgrade existing toolsets while maintaining tools through version lifecycles
• Establish mobile device management ecosystem

Skills Required

• 7+ years architecting and implementation endpoint configuration and management platforms.
• 7+ years utilizing SCCM/MECM, Microsoft Intune, Azure Active Directory, Group Policy and PowerShell to effectively manage enterprise endpoints.
• 10+ years of experience in an advanced technical support role building documentation and analyzing systems for improvements.
• 10+ years of experience building and deploying Office 365 and Windows & MacOS Operating Systems in an enterprise setting.
• 7+ years experience in Microsoft cloud technologies such M365/O365, Entra ID, EMS licensing, Windows Hello for Business, Hybrid and Entra joined devices, MS Autopilot, Azure Conditional Access Policies and policies.
• Deep technical knowledge of Windows and Apple based hardware and product lines.
• Expert level troubleshooting skills with Windows OS, MacOS, Office Suite including Windows 10 & 11 and Office 365.
• Strong technical knowledge across a variety of systems, including Windows 11, MacOS, and Microsoft 365 Apps.
• Demonstrated problem determination, analysis, and resolution skills
• Strong analytic, troubleshooting and problem-solving skills
• Strong decision-making, prioritization and negotiation skills
• Strong communication skills (verbal, written, presentation and negotiation)
• Strong ability to self-learn new technologies
• Individual should be self-motivated with the ability to work independently
• Must be able to work under pressure and project deadlines

Skills Desired

• Experience with and deep knowledge of Microsoft Intune.
• Experience architecting VDI in Azure or AWS.
• Experience with JAMF and MacOS endpoint management.
• Experience and advanced knowledge of network engineering and security.
• Deep level of knowledge with scripting and automation within the Windows OS.

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $120,000 to $140,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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