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Customer Service Representative (Work at Home)

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Bachelor's degree required, Minimum of 3 years in customer service, Strong verbal and written communication skills, Experience with visa and immigration services is a plus.

Key responsabilities:

  • Handle customer inquiries via email and virtual meetings
  • Assist clients with visa and immigration-related services

HCM Nexus logo
HCM Nexus Human Resources, Staffing & Recruiting SME https://www.hcmnexus.com/
51 - 200 Employees
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Job description

Shift: Morning Shift (8 AM - 5 PM)

Salary: Up to PHP 25,000 base pay

Are you an experienced Customer Service Representative with a passion for delivering excellent customer service? We are looking for a motivated individual with at least 3 years of experience in a customer-centric environment to join our team!

Key Responsibilities:

  • Handle customer inquiries through email and virtual meetings.
  • Assist clients with visa and immigration-related services, providing accurate information and solutions.
  • Maintain a high level of professionalism and empathy in every interaction.
  • Collaborate with team members to resolve complex issues and escalate when necessary.

Qualifications:

  • Bachelors degree holder (required).
  • Minimum of 3 years of experience in a customer service role, preferably in a customer-centric environment.
  • Strong communication skills, both verbal and written.
  • Prior experience with visa and immigration services is a plus.
  • Proficient in managing emails and conducting virtual meetings.
  • Self-motivated with a strong ability to work independently in a remote setup.

What We Offer:

  • Competitive base salary up to PHP 25,000.
  • Morning shift hours (8 AM - 5 PM).
  • Work-from-home flexibility.
  • Opportunities for growth and professional development.

We strongly encourage candidates with visa and immigration experience to apply!

Benefits:

  • Opportunities for promotion
  • Work from home

 Schedule:

  • Day shift

Language:

  • English (Required)


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Customer Service
  • Virtual Collaboration
  • Communication
  • Empathy
  • Self-Motivation

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