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Helpdesk Support

Remote: 
Full Remote
Work from: 
Alaska (USA), United States

Offer summary

Qualifications:

Experience with TEAMDYNAMIX (TX) ticketing system, Familiarity with enterprise applications support, Technical background in engineering areas, Ability to work in Alaska time zone.

Key responsabilities:

  • Support engineering teams in Tier 4 issues
  • Work on low priority tickets

Navitas Partners, LLC logo
Navitas Partners, LLC SME http://www.navitassols.com
51 - 200 Employees
About Navitas Partners, LLC
Navitas Partners LLC is a diversity led business, headquartered in NJ, as a dynamic IT professional services and workforce solutions company. We believe creating the best solutions in human resource services means always going above and beyond - and people are our most important asset. Our “DNA” invokes core values of knowing, trusting and serving our relationships. The better we know our clients and candidates, the better our relationship, and the better we match the needs and exceed expectations. We want our client’s experience with us to reflect a transparent, professional and driven relationship. At Navitas Partners we strive for Excellence in People, and grow with you to become a true extension of your HR specific business requirements, while remaining sensitive to your price & business needs. Certified Diversity Employer: SBE • WOSB • WBE • MBE • NMSDC NAICS: 541511, 541512, 541513, 541519, 54164, 518210, 811212, 561320 https://form.jotform.com/223145471243247
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Job description

Title: Helpdesk Support
Location: Remote, AK
Duration: 12 Months

Job Description:
  • Candidate must be able to work on Alaska time zone.
  • Experience working on TEAMDYNAMIX (TX) ticketing system.
  • We're looking for someone to help support our engineering teams (or Tier 4 support) by working on tickets that are lower priority that we struggle to get to due to our current high ticket load.
  • These are tickets that have already been processed by our helpdesk where a determination was made that higher level support is required.
  • We have four specialty areas that my engineering teams cover, which are Systems Engineering, Enterprise Applications, Network Engineering, and Web Applications.
  • The two teams with the highest ticket load (or lowest ability to handle tickets) are Systems Engineering and Enterprise Applications. Enterprise Applications is in the worst shape.
  • They support all of our enterprise applications that are consumed by other UAA employees in their day-to-day operations.
  • Some examples of this are managing our calendaring platform, mailing lists platform, Learning Management System (Blackboard), managed print solution, and much more.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

TeamForgeEnterprise Application SoftwareWeb ApplicationsSystems EngineeringNetwork Engineering
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