ServiceNow Change Management/Trainer

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
• A dynamic environment: flexible working hours and working from home – everything is negotiable
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

About the role:

We are currently seeking a dedicated ServiceNow Change Management/Trainer to join our team. You will play a pivotal role in helping our organization in achieving seamless transformation through expert training and guidance. The ideal candidate will possess a deep understanding of ITSM processes, excellent analytical skills, and deep knowledge of ServiceNow platform.

Key Responsibilities

· Deliver engaging, hands-on training sessions tailored to different teams within our organisation.

· Create and customize training materials that simplify complex concepts in ServiceNow Change Management.

· Guide teams through best practices, enabling efficient use of ServiceNow to manage IT changes effectively.

· Work closely with stakeholders to understand organizational needs and craft bespoke learning solutions.

· Taking ownership and doing close follow up on project/s assigned, ensuring targets are met.

· Keep up-to-date with the latest features and updates in the ServiceNow platform to provide cutting-edge instruction.

· Provide training and support to end-users on ServiceNow and functionalities.

· Establishes, embedding, educating and delivering the process for change management. Ensuring that each change follows the complete procedure to ensure minimum disruption to IT services.

· Producing and publishing the planned schedule of the ServiceNow implementation to all IT and Business stakeholders.

Educational / Skill / Experience Requirements

· Degree in IT/IT related fields or equal by experience.

· Excellent analytical, communication and problem-solving skills.

· In-depth knowledge on ServiceNow with proven work experience.

· Experience of ServiceNow change management application

· Experience in working in Agile squads. Working in international environment is considered as a plus.

· ITIL certifications is a plus.

· Experience working in a team-oriented, collaborative environment.

· Excellent English communication skills (verbal and writing).

· Proactive and can-do attitude

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.