Director, Learning & Development

We are seeking a results-driven Director of Learning & Development to shape the future of our workforce. This pivotal role will design, implement, and oversee impactful training programs across our range of digital marketing teams. The ideal candidate will champion our onboarding initiatives, leadership development, and continuous learning strategies, ensuring our employees thrive in a competitive digital landscape.

ABOUT THE COMPANY

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency. 

OBJECTIVES

• Develop and oversee a comprehensive Learning and Development strategy for all employees. 
• Oversee comprehensive onboarding and training programs for new hires across all departments, ensuring consistency and alignment with company goals.
• Manage and continuously improve the “Tell Me, Show Me, Coach Me” onboarding plans to enhance employee engagement and retention.
• Lead the design and delivery of leadership development programs to build a pipeline of effective leaders across the organization.
• Oversee the implementation, maintenance, and optimization of the company’s Learning Management System (LMS).
• Collaborate with cross-functional teams to create and deliver new product training and ensure timely rollouts.
• Establish ongoing digital marketing and soft skills training programs to keep employees at the forefront of industry trends and best practices.
• Analyze training effectiveness through feedback, assessments, and performance metrics, and implement improvements as needed.
• Build strong relationships with departmental leaders to identify and address team-specific training needs.
• Foster a culture of continuous learning and professional growth across the organization.
• Maintain compliance with industry standards and regulations in all training programs.
• Leads or participates in cross functional projects and initiatives

COMPETENCIES

• Strategic Vision: Ability to align learning and development initiatives with the company’s strategic goals.
• Leadership: Proven capability to lead and inspire cross-functional teams and drive organizational change.
• Program Development: Expertise in designing and implementing scalable training and development programs.
• Communication: Exceptional verbal and written communication skills to engage diverse audiences effectively.
• Collaboration: Strong interpersonal skills to build relationships and collaborate across teams.
• Analytical Thinking: Ability to analyze training outcomes and leverage data to inform decision-making.
• Adaptability: Flexible and responsive to evolving business needs and industry trends.
• Technological Proficiency: Skilled in utilizing and optimizing Learning Management Systems and other training technologies.
• Project Management: Competent in managing multiple projects with varying priorities and deadlines.
• Empathy: Understanding and addressing the unique needs of employees to foster a supportive learning environment. 

 EDUCATION AND EXPERIENCE

• Minimum of 7-10 years of experience in Learning & Development or a similar role, with at least 3 years in a leadership position.
• Experience in digital marketing or technology-focused industries is required.
• Bachelor’s degree in Education, Business Administration, Human Resources or a related field is required.
• Proven track record of implementing successful training and development programs in a medium to large organization.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods attending or presenting on video calls with camera on
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

COMPANY BENEFITS AND PERKS

• Health Benefits: Four Medical plans (with Company HSA Contribution), Two Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K 
• Parental leave: Inclusive and supportive parental leave policy
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. 

COMMITMENT TO DIVERSITY As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.