Offer summary

Qualifications:

Bachelor's degree in a related field, 3 years experience with incident resolution, Knowledge of ServiceNow reporting tools, ServiceNow Administrator Certification.

Key responsabilities:

Develop and deliver customized portal web pages in ServiceNow

Manage CMDB health using Discovery

Job description

Description

Title: ServiceNow Administrator

Location: Remote

Terms: Full-time

Clearance: Public Trust (US Citizenship required)

Travel: 0-20%

Education: Bachelor’s degree in related field

Certifications: ServiceNow Administrator

Experience: Minimum of 3 years’ experience with creating reports, dashboards, and views for various data consumers. Minimum of 3 years’ experience with incident resolution testing.

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY

That is RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first, and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.

The Opportunity
RIVA is seeking a ServiceNow Administrator to provide continual service improvement input to advance ITIL maturity specifically around Incident Management, Change Management, Problem Management, Request Management, and Release Management processes.

The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate will ideally be experienced in interfacing with both contractors and government employees.

Responsibilities

Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
Developing and delivering customized portal web pages in ServiceNow
Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
Create and maintain process and knowledge documentation for team and users
Utilize ServiceNow Import Templates for the loading of data
Data entry from source documents into ServiceNow database
Data extract from ServiceNow into Import Template format or other formats for reporting

Qualifications

Required:

US Citizen
BA/BS with:

Minimum of 3 years’ experience with creating reports, dashboards, and views for various data consumers.
Minimum of 3 years’ experience with incident resolution testing.

ServiceNow Administrator Certification
Ability to configure and implement no code update sets (e.g. update picklists, non-workflow related updates to service requests)
Full knowledge of security groups and user administration

Desired

ITIL v4 - Foundation
Previous Federal experience is highly desired
ServiceNow EAM or ITAM experience

Salary: $90,000 - $130,000

RIVA Benefits:

Health, Dental, and Vision Coverage
Life Insurance
Retirement Benefits / 401K with company matching
HSA/FSA Spending Accounts
Long- and short-term disability
Pet Insurance
Wellness Program Initiatives
RIVA Flex
Additional Workplace Benefits

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email [email protected]. Only messages left for this purpose will be returned.

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