Teletriage Nurse

At Sonder, we help organisations improve the health, safety and wellbeing of their people, empowering them to be at their best. Our mobile app provides immediate, 24/7 support to our members from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives our customers the insights they need to act on tomorrow’s wellbeing challenges today.

Founded in 2017, Sonder has rapidly expanded with operations in Australia, New Zealand, and the UK. After a highly successful Series B capital raise in August 2022, we are scaling globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred aiming to transform workplace wellbeing with accessible, preventive care.

• 900,000+ eligible members across multiple countries
• 200 + team members, as well as an on-the-ground responder network 
• Partnerships with major corporations, education providers, and government agencies 

Join Sonder’s mission to deliver timely and effective global support, and contribute to empowering people to be at their best.

About the role

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our  members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups.

Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/ 7 rotating roster.

The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.

What you’ll be doing

• Conduct telephone and chat-based screenings to assess medical and mental health concerns.
• Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
• Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
• Provide referrals to counselling and partner services according to member needs.
• Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Minimum of 4 years of nursing experience, with experience in;
• Emergency and Triage trained.
• Telehealth or Critical Care (ICU) is highly desirable.
• Proven problem-solving skills with exceptional attention to detail.
• Strong organisational and time management skills, capable of working independently and within a team.
• Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
• High level of self-motivation and proactive in enhancing personal performance.
• Confidence in using technology platforms and a commitment to ongoing professional development.
• Current registration with AHPRA without restrictions

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. 
• Salary packaging novated leasing.
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events. 
• Dog-friendly office. 
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC