Solutions Architect

Description

At Sentra, we are dedicated to revolutionizing the way organizations approach data security. Sentra’s unique approach enables enterprises to autonomously scan their environments without the need for agents, ensuring that data remains securely within their cloud or on-premises infrastructure. This innovative methodology sets us apart in the industry, providing organizations with control and visibility over their sensitive data at all times. Our commitment to excellence in data security posture management and data detection and response makes Sentra a leader in the field.

Responsibilities

Customer Engagement and Requirements Gathering:

• Act as the primary technical liaison between the customer and internal teams (product, engineering, and customer success).
• Conduct discovery sessions to understand customer business processes, goals, and pain points.
• Collaborate with sales, customer success, and product teams to gather detailed requirements.
• Prepare solution proposals and technical architecture documentation that addresses customer needs.

Solution Design & Architecture:

• Design scalable, secure, and cost-effective solutions tailored to customer environments (on-premise, cloud, or hybrid).
• Leverage industry best practices and in-depth technical knowledge to ensure solutions align with the customer's IT infrastructure and long-term goals.
• Provide detailed architecture blueprints, solution designs, and technical documentation for customer deployment.

Deployment Planning & Execution:

• Develop and manage a comprehensive project plan for onboarding, including timelines, milestones, resource allocation, and key deliverables.
• Lead the technical implementation and configuration of the solution, ensuring smooth deployment from development to production environments.
• Oversee or assist with software installation, configuration, and system integrations, ensuring minimal disruptions to the customer’s business operations.
• Ensure all security, compliance, and best practices are followed during deployment.

Customer Onboarding & Training:

• Lead customer onboarding sessions, ensuring customers are comfortable with the solution and its capabilities.
• Provide training to customers and internal teams on the features, capabilities, and best practices of the deployed solution.
• Develop training materials and user guides tailored to the customer's specific use case.
• Support the customer through the onboarding process, offering guidance, troubleshooting, and proactive problem-solving.

Post-Deployment Support & Optimization:

• Ensure that customers have successfully adopted the solution and are achieving their desired outcomes.
• Conduct follow-up meetings to gather feedback and assess the overall customer satisfaction.
• Provide ongoing support during the post-deployment phase, assisting customers with optimization, scaling, and enhancements as necessary.
• Work with the product and engineering teams to resolve any post-deployment issues, escalate when necessary, and ensure continuous improvement.

Collaboration & Knowledge Sharing:

• Collaborate closely with Sales, Customer Success, and Engineering teams to ensure alignment across all aspects of the customer journey.
• Document key learnings and share best practices internally to help improve customer onboarding processes.
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• Contribute to the creation of solution templates, deployment frameworks, and reusable assets to improve efficiency for future customers.

Requirements

• Technical Expertise:
• Proven experience in solution architecture, IT consulting, or systems integration.
• Strong knowledge of cloud platforms (AWS, Azure, GCP), networking, security, and infrastructure.
• Proficiency in enterprise software applications, databases, APIs, and integration tools.
• Experience with deployment automation tools and processes (e.g., Terraform, Ansible, Jenkins, Kubernetes).
• Familiarity with DevOps practices and CI/CD pipelines.
• Customer-Centric Mindset:
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Strong understanding of customer business goals, with the ability to design solutions that align with their strategic objectives.
• Ability to deliver customer training, support, and presentations effectively.
• Project Management:
• Experience managing customer-facing projects from initiation to completion, including managing resources, timelines, and risks.
• Ability to prioritize and multitask effectively in a fast-paced environment.
• Familiarity with project management tools (e.g., Jira, Trello, Asana).
• Problem-Solving & Troubleshooting:
• Strong analytical and troubleshooting skills, with the ability to quickly identify and resolve technical challenges.
• Ability to work under pressure and handle complex technical issues during deployment and onboarding.
• Collaboration & Teamwork:
• Ability to work collaboratively with cross-functional teams (sales, engineering, product, support).
• Experience working in agile or similar iterative development environments.