FIELD TECHNICAL ENGINEER

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

POSITION SUMMARY

Reporting to the Area Service Manager, the Field Technical Engineer is responsible for performing OEM service and installations of medical devices. Performs skilled technical work in the repair, preventative maintenance and upgrades of OEM medical devices or systems. Documents and maintains accurate records of inspections, repairs, calibrations and work performed on all equipment. Must be proficient on either Bone Mineral Densitometry (BMD) or Ultrasound (UL) equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components.
• Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork.
• Train customers on basic operation and use of medical devices.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory
• Provide on-call service coverage on a rotating basis, as needed.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

REQUIRED EDUCATION AND EXPERIENCE (one or more of the following):

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. Military equivalency is also acceptable.
• One to three years of experience servicing BMD or Ultrasound equipment.
• Previous mechanical, electronics or fluidics work experience, either in a field service or hospital- based setting, is required.
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems., and network technology.
• Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
• Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
• Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
• Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.

PREFERRED EDUCATION AND EXPERIENCE

• A Bachelor’s Degree in Electrical Engineering or Biomedical Engineering, or Military equivalency with one to three years’ experience servicing BMD or Ultrasound equipment is preferred.

REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES

• Ability to resolve problems, think analytically, work independently and communicate professionally.
• Willingness to work flexible hours and overtime, often on short notices, and work a rotating on-call service schedule, including weekends, for critical issues and coverage.
• High degree of mechanical aptitude.
• Excellent interpersonal and communication skills
• Resourceful, with the ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Will be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.
• Customer requirements to allow admission into its facilities to perform job duties will include but are not limited to drug testing and immunizations as dictated by the customer or facility policy.

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory experience.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

PHYSICAL AND MENTAL DEMANDS

• Ability to lift, carry and move various items of a minimum of 50 lbs. while utilizing proper technique.
• While performing the essential functions of this job, the employee is frequently required to stand, walk, sit and drive long periods of time.
• The employee must have use of hands and fingers and be able to reach with hands and arms, speak and hear.
• Ability to operate an automobile. Valid state driver's license and good driving record.

While performing the duties of this position, the employee is regularly required to sit; use hands and fingers to key, handle or feel; talk or speak; hear, and stand. The employee is occasionally required to stoop, kneel or crouch; bend; reach with hands and arms; and walk. Vision abilities required to perform this job include close vision.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

TRAVEL REQUIREMENTS

The position will require the ability to travel, up to 80% of the time.

The anticipated hiring range is $72,000 - $77,000. This range may vary and is based on several factors including, but not limited to, geographic location, work experience, education, certifications, etc.