Warranty advisor

This role is 6months fixed term contract

At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers!

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia and Dubai are our priority markets. Join the business that's changing the way Australians buy and sell cars!

High volume business with huge growth opportunities.

Requirements

We are looking for a professional, friendly, multi-skilled individual to join us as our Warranty advisor (fixed term contract for 6 months) to support our customers who are raising a warranty claim for their vehicle. You will be guiding customers through the warranty repair process and managing the daily operation of our warranty business together with our workshop team. You will be the first point of contact for customer warranty claims - ensuring customers have an enjoyable and transparent experience when dealing with any warranty issues. The role is remote and can be worked from any location around Australia.

What is required:

• At least 2-3 years experience as a customer service and / or  servicing & repair manager, or other experience in the automotive industry with basic mechanical knowledge, along with customer service experience
• Ability to liaise between customers and workshop team, ensuring clear communication and efficient operations
• Acting as trusted advisor to customers when managing their outstanding warranty claims
• Passion and go-getter attitude to achieve strong customer outcomes
• Excellent communication skills with ability to explain and resolve queries
• Flexibility to work with new and changing technology platforms
• Be prepared to undergo a police and background check

Benefits

• Competitive pay
• Exceptional employee benefits!!
• Monthly Phone Allowance
• Employee Assist Program
• Performance based bonuses
• Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here.