Application Support Engineer, Fintech

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Application Support Engineer, you will be part of a team that is responsible for the stability and operability of the company's live services. This is a highly skilled technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to comprehend business operations, and expertise at resolving and addressing complex issues. The role requires to be able to work independently and at the same time be an integral part of a team.

What you will do

• Serve as L2 escalation point for critical/major incidents.
• Work with clients and internal technical teams to evaluate and resolve technical issues affecting the smooth operation of the company’s live services.
• Troubleshoot application, system and network issues to minimize or prevent disruption of the company’s services.
• Track all issues until resolved, maintaining effective communication between clients, internal technical teams and company’s management.
• Analyze incidents, identify root cause and provide resolution within SLA target times.
• Act as an “on-call” Application Support Engineer outside of working hours on a rotating schedule.
• Create support documentation and Runbooks/Knowledge Base articles for First and Second level Support Procedures.
• Provide training and support for other team members and serve as a mentor to the First Level Support engineers of the company

What you will bring

• Bachelor’s Degree in computer science.
• 3+ years of working experience in a similar role.
• Strong technical troubleshooting and problem-solving skills.
• Demonstrated ability to think through situations outside the norm and develop appropriate solutions according to business needs.
• Capable of understanding the technical aspects of complex systems.
• Hands-on experience with SQL and/or Postgres databases.
• Hands-on Linux & Networking experience.
• Good Shell Scripting Skills in Bash, Python etc.
• Knowledge of container technologies (i.e. Docker).
• Strong communication (verbal, written) skills.
• Ability and willingness to learn new tools and technologies.
• Fluent in English.

Will be considered a plus:

• Experience in monitoring, alerting, metrics systems such as Nagios, Kibana, Grafana.
• Knowledge of Wireshark application for troubleshooting application or network-related issues.
• Familiarity with JBoss, nginx, Apache, Asterisk, OpenSIPs.
• Familiarity with Microservices architectures.
• Familiarity with Atlassian Jira/Confluence.
• Experience in working with secure code development guidelines and coding practices (i.e. OWASP, NIST)

Why you should apply
What we offer:
👟 Flexible remote working
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽‍⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart

Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘‍️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

Optasia’s Values 🌟

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.