Part-time Bilingual Health Information Services Coordinator

* Please note, this is a remote position, but candidates MUST live within a 50 mile radius of Rockville, MD.

Role Summary

This is a part-time role with the potential to move to full-time in the spring. As an Information Services Coordinator you will work under close supervision in the dissemination and interpretation of complex health and medical-related information regarding the causes, prevention, detection, diagnosis, and treatment of specific diseases and disorders under the National Institutes of Health (NIH) Institute’s purview. You will respond to public inquiries via phone calls, email, postal mail, and Live Chat. You will develop standard and custom language to be used in responding to public inquiries, conduct online literature searches of NIH-approved Web sites and databases, and make resource referrals as appropriate.

What will you be engaged in day-to-day?

• Managing incoming telephone calls, assessing caller’s needs, and verifying information.
• Drafting custom responses to written and email inquiries from the public, including controlled correspondence from members of Congress, and submitting to a senior staff person for review.
• Cross-training across other NIH contracts to provide inquiry response support during periods of high volume.
• Conducting research and data gathering, including manual and online literature searches using the Internet and databases such as PubMed, MedlinePlus, ClinicalTrials.gov, and NIH RePORTER, and scanning health professional and programmatic literature to identify information that will be useful in responding to inquiries.
• Researching and identifying new referral sources for the resource directories, ensuring that the organization meets the inclusion criteria.
• Preparing original drafts of frequently asked questions written in plain language.
• Participating as a member of the team in developing materials and publications that are used in responding to public health and medical inquiries, including information packages, resource lists, factsheets, and annotated bibliographies.
• Reviewing health-related professional, scientific, and medical journals to draft knowledge base articles and developing new standard language.
• Preparing monthly continuing education presentations on topics in the news related to new treatment options, rare diseases, and new resources for health information.
• Providing onsite support at professional meetings attended by physicians, nurses, and medical professionals, representing NIH Institutes.
• Performing other duties as assigned.

What qualifications will help you succeed?

• B.S./B.A. degree in a science or health-related discipline.
• Prior experience working in the health information and/or health education field(s) is highly desired.
• Familiarity with health care terminology a plus.
• Experience in using the Internet and resource databases is needed.
• Excellent client service skills, dependability, and follow-through.
• Task and detail-oriented; able to work within established deadlines and perform assignments with a high degree of accuracy.
• Strong written and verbal communication skills in English and Spanish are required.  

There are many factors that influence our total compensation packages including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, years of applicable work experience, specific skills and competencies, education, and certifications. Our colleagues also value the flexible work environment that IQ Solutions provides, allowing our team members to balance a professional career and their personal lives. As such, we aim to offer competitive industry compensation, benefits and learning and development opportunities – all as part of our total compensation package. At IQ Solutions, our total compensation package is inclusive of comprehensive benefits for full-time staff which include: medical, dental and vision insurance, well-being programs, and financial, retirement, family support, professional development, and paid time off benefits. The estimated pay range for this position is: $18.00/hour in our lowest geographic market up to $20.00/hour in our highest geographic market, annually. Elements of our total compensation package are also based on an employee’s performance in their role as well as the company meeting its annual organizational goals.

Management retains the discretion to add to or change the duties of the position at any time.

IQ Solutions is an Equal Opportunity Employer and an Affirmative Action Employer (M/F/Disabled/Veteran). IQ Solutions prohibits employment discrimination based on race, color, religion, creed, age, sex, sexual orientation, gender identity/expression, national origin or ancestry, marital status, status as a military veteran, including all protected veterans, or status as a disabled individual, in accordance with applicable law. For more information about our commitment to equal employment opportunity, please refer to our Applicants Rights under Federal Employment Law Section on our main Careers page.