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Payments Support Associate (WFH)

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Experience in financial transactions, Strong customer service skills, Familiarity with accounting processes, None.

Key responsabilities:

  • Ensure payments are recorded and updated
  • Support childminders with payment queries

Penbrothers logo
Penbrothers SME http://www.penbrothers.com/
201 - 500 Employees
About Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of: - Talent Acquisition - Employment and Onboarding - HR Management and Payroll - Compliance - Office Space or Remote Enablement
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Job description

About Penbrothers

Penbrothers is a leading HR and remote talent management partner, at the forefront of innovation in the Philippines. We're a fast-growing company that connects talented Filipinos with global opportunities at high-growth startups and dynamic companies, allowing them to thrive from the comfort of their homes.

About the Client

Our client is a marketplace technology platform that supports childminders and parents with a difference. They provide a complete ecosystem to support childminders and parents accelerate children's development through play and learning inside the homes of childminders. Our client also helps families access high quality childcare with a strong focus on child development and early years learning education. They are building a vibrant community, run by their home childminders who can impact their local neighborhoods and beyond.

About the Role

Your primary duty is to ensure that payments and other financial transactions, especially those between our client and their partners, will be recorded and kept up-to-date. You will be working closely with our client's Accounting team to ensure that all of these payments are processed and accounted for. You will also support and assist potential childminders, parents, and other stakeholders in delivering optimal, customer-oriented solutions catered to their experiences and needs.

What you’ll do

  • Working with newly registered childminders, you'll be part of the frontline team supporting our client's home nurseries to launch and run their settings successfully.

  • You'll be supporting childminders directly with their childcare agreements and will be on hand with any payment queries that they have, via online chat or over the phone.

  • You will assist families throughout both their onboarding experience and their time using a home nursery.

  • You will provide ongoing support for active placements by ensuring all care is invoiced and paid for.

  • Above all, you will deliver excellent customer service to enable our childminders to run and grow their businesses.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Financial SalesAccountingPayment Processing

Other Skills

  • Customer Service
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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