IT Assistant Manager

Job brief

Join a progressive and dynamic organization as an IT Assistant Manager. In this role, you will ensure seamless IT operations, provide strategic support for IT projects, and implement robust compliance and security measures. Be part of a team that values innovation, collaboration, and a proactive approach to technology solutions.

Responsibilities

BAU Support:

• Provide 1st-level IT support, troubleshoot issues, perform root cause analysis, and implement corrective actions.
• Manage IT asset purchases, including quotation requests, approvals, follow-ups, and asset disposal.
• Set up laptops, user accounts, and system access for onboarding and offboarding processes.
• Ensure smooth daily IT operations, including hardware, software, and network infrastructure.
• Execute additional tasks as assigned by the hiring manager.

Project Management and Support:

• Assist in planning and executing IT projects to align with business goals.
• Coordinate cross-functional teams to deliver project milestones within timelines and budgets.
• Provide technical expertise for system integrations and upgrades.
• Monitor project progress, address challenges, and prepare progress reports.

Collaboration:

• Gather business requirements and deliver tailored IT solutions.
• Act as a liaison between vendors and the organization for system maintenance and enhancements.

Compliance and Security:

• Ensure IT operations comply with organizational policies and regulatory standards.
• Monitor and participate in server patching and security updates.
• Identify risks and implement data and system security measures.
• Support disaster recovery and business continuity planning.

Requirements

• Minimum 3 years of experience in IT-related fields.
• Proven expertise as an administrator for Active Directory (AD) and O365.
• Strong time management, analytical, and problem-solving skills.
• Effective communication skills and attention to detail.
• Proactive and self-motivated with a strong can-do attitude.
• Ability to work independently and meet deadlines consistently.