Job description

WHO WE ARE:

Jumpfactor is an Award-winning 7-time Growth500 Fastest Growing Agency in Canada, and we are seeking a dynamic and experienced Outbound Team Lead to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.

ROLE OVERVIEW:

As an Outbound Team Lead at Jumpfactor, you will play a pivotal role in driving the success of our Outbound Marketing efforts. Your primary responsibility is to efficiently manage a team of Outbound Specialists, fostering collaboration and transparent communication within your team to ensure they consistently meet and exceed established KPI targets. In this client-facing role, you will build strong relationships with clients by providing clear work summaries, proactively addressing their needs, and resolving any issues that arise promptly.

CORE VALUES:

Strategic: We think ahead and craft the path to success.
Passionate: Our enthusiasm drives exceptional results.
Tenacious: We overcome challenges with unwavering determination.
Keep Learning: Continuous growth powers our innovation.
Embrace Team: Together, we achieve more.
Integrity: Honesty and ethics guide our actions.

WHY EMPLOYEES LOVE JUMPFACTOR:

Very competitive compensation package.
100% Remote work.
You will work with a very skilled international team.
Endless growth opportunities and career advancement.
Performance-based bonuses that recognize your impact.
Access to paid training, courses, events, and conferences.
Enjoy paid social events that foster team camaraderie.
Engage in weekly learning programs to stay ahead.
Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

2+ years of hands-on account management or customer service experience
History of achieving clear KPIs and revenue targets for at least 1 year.
In-depth knowledge of LinkedIn’s features, algorithms, and best practices.
1+ year of project / task management experience.
High level of tech savviness and software proficiency.
Exceptional written and oral communication skills.
Strong organizational skills with meticulous attention to detail.
Experience or strong interest in Lead generation & Outbound marketing.
Very comfortable with Data export, manipulation and migration
Ability to break down complex processes into understandable steps.
Understanding of lead management (MQL, SQL, etc)

ROLE AND RESPONSIBILITIES:

Efficiently manage a team of Outbound Specialists
Ensure the team hits the KPI targets
Build rapport with clients and ensure client issues are addressed
Collaborate and work closely with your team of outbound specialists to be able to flag issues, and provide work summaries to your clients transparently
Set up custom new domains for the campaign and configure email and LinkedIn outreach licenses
Training the new Outbound Specialists to get live on the floor
Continuous Improvement: Regularly update and refine the outbound processes / best practices based on evolving business needs and feedback from the team.

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type:

Full-time (9 am to 5:30 pm EST), Permanent, 100% Remote

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