Job description

Description

Position at Thrive Pet Healthcare

** This position will ideally be based in Austin, TX out of our headquarters office and be hybrid in office 2-days a week. Candidates based in other geographies across the U.S. will also be considered for a remote role. Able to work some Holidays & Saturdays. **

Job Summary:

Under the direction of the Director of Client Experience, the Vetspire Support Specialist supports the Post Go-Live implementation of standard business applications and drives operational productivity through the development of standard operating practices.

The Vetspire Support Specialist will act as an expert in the use of systems and will identify organizational and industry best practices. The specialist facilitates project communication, resolves project issues, and provides end-user support for post-go-live implementation projects, For Internal Vetspire Support and external commercial client support.

You may work weekends & holidays when needed.

Responsibilities:

Leading with Your Head

Moderate to Advanced knowledge of computers

Ability to be detail-oriented, organized, multitask, and prioritize jobs
High level of Vetspire knowledge
Provides consultation on complex projects and is considered a top-level, senior contributor/specialist
Manages expenses, travel, and accommodation for travel to practices when required.
Evaluates client requirements develop systems that support business processes and continuity
Develops system standard operating practice to drive operational efficiency and consistent business function
Identifies, tracks, and resolves barriers for post-implementation projects

Leading with Your Heart

Ability to work and manage in a team environment
Familiar with a variety of veterinary industry concepts, practices, and procedures and relies on broad experience and judgment to plan and accomplish goals
Works very closely with Vetspire/Thrive Departments on projects that require a change to the practice management system
Works very closely with Lead Implementers and their exit audit reports per implementation. (Commercial and Internal)

Leading With Your Hands

Proficient in written and verbal communications in English
Ability to maintain the confidentiality of Vetspire/Thrive systems and content as needed
Supports the success of post-go-live system implementation projects and system training

Key Qualifications:

Vetspire Knowledge
Proficient in written and verbal communications in English
Ability to maintain the confidentiality of Vetspire/Thrive systems and content as needed
Familiar with a variety of veterinary industry concepts, practices, and procedures

Apply today!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

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