Technical Trainer

Who are we?

Our passion for coffee makes SEB Professional North America a growing company!

We are in the professional coffee machine business managing three leading global brands: Schaerer, WMF, and Wilbur Curtis.

You can find our coffee machines in convenience stores, hotels, and restaurants worldwide. Chances are you have enjoyed a cup of coffee brewed by one of our products during your morning coffee run at McDonald’s, Dunkin Donuts, Starbucks, or Tim Hortons.

SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world’s largest manufacturer of cookware in more than 150 countries, with 31,000 employees and over €8,1 b in sales annually. Notable brand names associated are Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, Arno, Emsa, All-Clad. Our Company operates in the Professional Coffee Machine division.

What you’ll do?

Under the direction of the Manager of Service Training and Technical Support the Technical Trainer will be responsible for developing curriculum and delivering training classes to third-party service technicians, customers, and internal employees. The ideal candidate will have the ability to identity areas of opportunity, to deliver solutions and to improve trust and satisfaction with our service network and customers. Training locations are always changing as we travel to the service company branches, SEB Professional offices and online via Microsoft Teams.

Salary range: $75,000 - $90,000 USD   

Key Responsibilities:

• Prepares and conducts technical training classes for field technicians both in classroom with hands-on practice and on the job training in the field.
• Creation and maintenance of training materials for all equipment. Partner with other departments, as necessary.

• Utilize effective presentation skills including creative training techniques and adult learning techniques
• Utilize effective presentation skills including creative training techniques and adult learning techniques
• Ensure tools, books and other necessary resources are available for all sessions.
• Assist with administration of: maintaining, tracking the following: training schedules, machine inventory for training, training skills matrix and certifications for service vendor network.

What you need to be successful in this role:

• Associate degree or Technical school graduate preferred.
• Valid driver licenses.
• Proven ability to successfully train new service technicians and vendors.
• Skilled in adult learning methods.
• Strong mechanical, electrical and technical aptitude.
• Strong knowledge of safety procedures related to equipment.
• Excellent verbal communication skills.
• Knowledge of MS Office required; Salesforce experience is a plus.
• Ability to read and interpret electrical/electronic schematics and hydraulic diagrams

Physical Requirements:

• Sitting or standing at a desk while using the phone and computer
• Standing and presenting training material in front of class.
• Occasionally lifting of up to 75 pounds.
• Visually distinguish all colors

Overview:

• Type of employment: Full time – Exempt
• Workplace type:
  • On-site: Office (Training Facility Fort Lauderdale, Florida technical classroom environment).
  • Field, working in vendor and field facilities including convenience stores, quick serve restaurants, restaurants and hotels.
• Travel: up to 30%.

Why SEB Professional North America?

Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.

• Medical / Dental / Vision insurance – generous employer contribution
• 401(K) program w/ up to 9% employer contribution
• On-site Gym
• Life Insurance
• 12 Paid Holidays
• Other voluntary benefits and discounts programs

Equal Employment Opportunity (EEO)

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.