Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Our team is Seeking a Learning & Development Specialist to join our growing team in San Antonio, TX.

The Learning and Development Specialist provides technical assistance and on-the-job training for departmental teammates in an effort to improve productivity (margin expansion) and carrier and customer compliance (audits) in a way that aligns with the values of TSGA.

How You Will Contribute

Conduct needs analysis and review training needs/requests in an effort to prioritize development and maximize the impact for development.
Create a training curriculum and timeline.
Practice program and project management.
Create, conduct and present training programs via in person, 1 to 1, classroom style and via teams as needed.
Stay current with market and carrier trends/changes, legislation, best practices, and other pertinent industry information to make recommendations and incorporate findings/changes into training materials.
Handle training for all new carriers contracted from quoting to binding to service to renewal term and follow the new carrier checklist in place.
Empower teammates with confidence and knowledge so that they can have effective conversations with Agents and Markets/Carriers.
Conduct post-training audits to monitor and follow up on the effectiveness and usefulness of said trainings along with the adoption of training programs.
Create and maintain company-wide training manuals, job aids and recordings.
Functions as a subject matter expert (SME) in Property and Casualty.

Licenses And Certifications

P&C license in the state of Texas.

Skills & Experience To Be Successful

10+ years’ experience training or related experience in P&C.
Computer literacy.
Proficient in creating and using Excel, Power Point, Share Point, Word, Publisher, Teams, electronic surveys and other software tools necessary for creating training and job aids and reports/metrics.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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