Solution Engineer - US Based

We provide the DevOps automation platform built to empower developers. From cloud infrastructure provisioning to production deployment, Qovery streamlines every step, enabling faster delivery, simplified workflows, and significant time savings.

🤩 Why your role is important

We are seeking a Solution Engineer to join our founding team. This role requires a unique blend of technical expertise, customer engagement skills, and a passion for open-source technologies.

You will play a pivotal role in supporting and guiding our customers, ranging from engineers to non-technical decision-makers, through the complexities of cloud infrastructure and web development.

🚀 What will your job look like

Your day-to-day responsibilities:

• Partner with Account Executives and Customer Success Managers to deliver exceptional pre-sales and customer onboarding experiences, including technical best practices implementation and Qovery platform setup guidance
• Provide expert technical support (L1) to customers, focusing on Qovery platform functionality and cloud provider integrations while ensuring timely issue resolution
• Drive continuous improvement of support processes through documentation enhancement, tool optimization, and knowledge base development to scale our customer support capabilities
• Serve as a technical liaison between engineering teams and stakeholders, translating complex technical concepts into clear, actionable insights
• Contribute to Qovery's open-source ecosystem, particularly the CLI and Terraform Provider, to expand platform capabilities and enhance customer experience.

💡 About you

• Senior-level engineering experience, particularly in Cloud infrastructure and web development.
• Proficiency in at least one of the following: AWS, Azure, GCP, Cloudflare, Kubernetes.
• A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems)
• Strong debugging skills in complex technical environments
• Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders.
• Experience with technical support on SaaS products
• Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang (preferred).
• Fluency in oral and written English; additional language skills are a plus.

🎯 What you'll get at Qovery

• Competitive Compensation
  
• Comprehensive Benefits: Health, dental, vision, 401k, PTO, and life insurance.
  
• Flexible Work Setup: Remote-first culture; work from anywhere with a reliable internet connection.
  
• Learning Opportunities: Professional development and growth supported from day one.
  
• Innovative Environment: Join a high-growth startup pushing boundaries in cloud technology.
• Authentic Culture: Collaborate with a team that values care, innovation, and customer success.