Marketing Content Manager

Job Title: Marketing Content Manager

Location: Remote

About Us:

Happy Returns is on a mission to make returns hassle-free, sustainable, and delightful for everyone involved. We partner with leading retailers and eco-conscious consumers to streamline the returns process. Our innovative solutions ensure that returns are no longer a burden but an opportunity to create better shopping experiences.

About the Role:

We’re looking for a creative and strategic Marketing Content Manager to join our team and drive our content strategy forward. This role will be pivotal in shaping Happy Returns’ brand voice and delivering compelling content that engages, educates, and inspires our target audiences. If you thrive in a fast-paced environment, love storytelling, and have a knack for turning complex ideas into captivating narratives, we’d love to hear from you.

Key Responsibilities:

1. Content Strategy:
   1. Develop and execute a comprehensive content strategy aligned with our marketing goals and brand vision.
   2. Identify content opportunities to engage target audiences across channels, including blogs, social media, email, website, and PR.
2. Content Creation:
   1. Write, edit, and produce high-quality content such as articles, case studies, whitepapers, video scripts, social media posts, and newsletters.
   2. Collaborate with designers, videographers, and other team members to bring your content to life.
3. Brand Voice and Messaging:
   1. Define and maintain a consistent tone of voice that reflects Happy Returns’ playful yet professional ethos.
   2. Ensure all content aligns with brand guidelines and resonates with target audiences.
4. Campaign Support:
   1. Partner with the broader marketing team to create content for product launches, campaigns, events, and partnerships.
   2. Develop thought leadership pieces that position Happy Returns as an industry leader.
5. Analytics and Optimization:
   1. Monitor content performance metrics to understand what resonates with audiences.
   2. Use insights to optimize future content strategies and achieve measurable marketing goals.
6. Collaboration:
   1. Work closely with product marketing, customer success, and sales teams to align content with business objectives.
   2. Build relationships with external partners and influencers to amplify our content reach.

Requirements:

              •            Experience: 5-7 years in content marketing, copywriting, or a related role, preferably in B2B or tech environments.

Skills:

• Exceptional writing, editing, and storytelling abilities.
• Proficiency in SEO, social media trends, and content management systems.
• Experience creating multimedia content (e.g., video scripts, webinars, podcasts) is a plus.

Mindset: Creative thinker who can balance big-picture strategy with attention to detail.

Collaboration: Team player with excellent communication and interpersonal skills.

Adaptability: Thrives in a fast-paced, innovative environment.

Why Join Us?

              •            Be part of a dynamic, purpose-driven team redefining the returns experience.

              •            Work on meaningful projects that prioritize sustainability and customer satisfaction.

              •            Enjoy competitive compensation, benefits, and opportunities for growth.