Head of Business Operations and Implementation

eDerm Systems is looking for an experienced Operations Manager to organize and oversee the daily operations of support, client relations, implementation & training. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The Operations Manager will create the plan and build the appropriate team to see the plan through. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes.

This position will require extensive travel, 50% minimum.

• Own the client relationships to assure 100% satisfaction.
• Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc.
• Implement metrics to measure performance of relationships.
• Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience.
• Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives.
• Oversee the team that provides ongoing training of all users and stakeholders.
• Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations.
• Manage relationships/agreements with external partners/vendors.
• Oversee marketing efforts to prospective practices.

• Previous experience working for a healthcare software company, specifically EHR and PM.
• Proven business operations experience managing areas such as client relations, customer service, training/implementation, external partners/vendors, compliance, practice relations, marketing and accounting.
• Prior experience building, managing and developing various teams.
• Exceptional organization and communication skills.
• Technology savvy – Advanced Microsoft Office skills and knowledge of project management tools (Jira, MS Project, etc.), and able to identify new technology to support operations.
• Previous project management experience surrounding go-lives
• Previous experience working with accounting managing the budget.
• #LI-SF1

Job Type:

• Full-time
• #LI-REMOTE

Experience:

• 5-8 years (Required)
• Healthcare software (EHR and/or PM) experience (Required)

Education:

• Bachelor’s Degree (Required)
• MBA (Preferred)

eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.