Royalty Specialist

We Play to Win! 

Big goals. Big achievements. Big impact.  

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!     

What We Offer:

• Medical, Dental, and Vision, are offered on the first day of the month following the date of hire

• STD, LTD, offered after 30 days of employment 

• 401(k) matching opportunities

• Hybrid on-site/work-from-home schedule after the initial training period. 

• Paid Time Off, Paid Holidays

• Career advancement opportunities 

Royalty Specialist

We are searching for a Royalty Specialist to perform a variety of royalty management related functions in accordance with standard procedures within the accounting department, including internal and external customer support and relations. In this role you will work proactively with and support all business units to ensure all tasks related to royalty compliance are performed in an accurate and timely fashion and with adherence to the company’s franchise agreements and policies.

What you will do: 

• Support the accuracy and efficiency of the royalty process including new license set-up and training, monthly reporting compliance, recurring bank draft processing, account reconciliations, and monitoring for delinquent reporting & payments
• Serve as a liaison between Royalty team and Accounts Receivable team, BDCs, Audit team, Legal/Contracts team, and Franchise Development team to ensure adherence to royalty policies along with accurate recordkeeping and processes within royalty management software (FranConnect)
• Responsible for monitoring and reporting franchise compliance with remittance policies for SM brands
• Responsible for ensuring royalty payment history is accurately recorded in both royalty management software (FranConnect) and accounting software (Workday); including but not limited to reconciling legacy royalty history as well as current royalty activity
• Take appropriate action with delinquent accounts and helps franchisees with account reconciliation issues
• Provide high level of customer service including answering account questions and resolving concerns via ZenDesk, email, and live phone calls
• Perform monthly reconciliations of royalty management software compared to accounting software (reconciles FranConnect and Workday) along with producing corresponding reports and other reports as needed for management and accounting
• Perform duties and supports special projects as directed and requested by manager or director, including preparation for royalty software transition

What you will bring: 

• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction with a commitment to excellence.
• Excellent verbal and written communication skills with ability to convey information effectively as well as understand information and ideas presented through verbal and written communication
• Self-motivated with the ability to complete multiple tasks with minimal supervision and manage one’s own time
• Ability to handle complex customer issues in a professional manner
• Excellent negotiating skills with sensitivity to public relations
• Ability to analyze account issues and present analysis in a concise manner.
• Strong analytical and problem-solving skills as well as the ability to utilize appropriate analysis, judgement and logic.
• Ability to work in a team setting and meet deadlines in a face-paced environment.
• Strong Excel and Microsoft 365 Office skills
• High School Diploma or equivalent is required; Associates degree in accounting or combination of education and equivalent experience is preferred but not required
• Experience in accounting processes or customer service is required. 

Location: This role is hybrid based in Lansing, MI or in our Atlanta corporate headquarters.

About ServiceMaster Brands

ServiceMaster Brands® is a leading franchise provider of essential residential and commercial services. Founded in 1929, the company is home to over 2,100 franchisees across 2,600+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science, AmeriSpec®, and Furniture Medic®. While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic. 

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. 

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