Inbound Phone Sales Representative

About A Place for Mom 

 A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

 Our employees live the company values every day:

●   Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

●   Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

●   Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

●   Win The Right Way: We see organizational integrity as the foundation for how we operate.

●   Embrace Change: We innovate and constantly evolve.

Please note that this is not a Customer Service Representative (CSR) position.

A Place for Mom is seeking to hire experienced, consultative Sales Representatives to join our growing, fast-paced industry as an expert resource for families on senior care options. We are seeking individuals who are driven by delivering an exceptional experience aligned to our company mission. Our Inbound Phone Sales Representative is a key member of our Welcome Advisor team. 

What you will do:

You will be using your existing skills and proven success in direct-to-consumer sales to convert high-volume inbound phone leads into revenue.

You will use an ACD (auto answer) phone system for the high-volume intake of inbound, pre-screened phone leads daily while working remotely from your home office as an inside sales representative. Our Inbound Phone Sales Representatives are expected to work an assigned shift with strong schedule adherence.

As an expert resource for families seeking senior care options, you will conduct in-depth initial consultation calls. During these calls you will educate families about customized senior care options and work to find the senior living communities and home care providers that best match their needs.
 

What will make you successful:

As a Welcome Advisor you will be the family’s first interaction with A Place for Mom. Using empathy, grace, and a consultative approach, you will provide guidance and support to deliver a great family experience. You will act as the liaison between families and senior housing communities or care providers. Your success will be measured by reaching daily production benchmarks (inbound calls and outbound return calls) using an ACD [auto answer] phone system. Your goal is referring families out to communities and scheduling tours for them to ultimately drive move-ins. 

Our ideal candidate for this Inbound Phone Sales Representative position will have worked in a fast-paced, high-volume phone sales structure in past positions. Experience within Senior Living or Home Care organizations is desired, but not required for this position.

• Two (2) or more years of experience in high-volume inside sales/inbound phone sales

• History of exceeding sales targets

• Ability to multitask; simultaneously talk on the phone and take notes on the computer

• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system

• Successfully complete new hire training program

Schedule

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

Compensation

• Base Salary: $45,760 ($22.00 an hour)
• On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
• Benefits: 
  • 401(k) plus match
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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