Senior Systems Security Engineer

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the "World's Most Innovative Companies" and ranked on Fortune's Best Companies to work for.

The Systems Security Engineer is part of the Endpoint Security Operations team, reporting to the Systems Security Engineer Lead. You will oversee the innovation, development, and overall maintenance of endpoint security applications like EDR, AV, DLP, and Cloud Proxy. You will focus on the infrastructure side of endpoint security but will work with users that their issue requires specific expertise beyond what service desk offers.

You will be responsible for scheduled management tasks, automation, development, break/fix, and consulting with other business units to maintain functional and efficient services. You will have security experience in endpoint security, secure system configurations. Knowledge of Windows, Linux, and Mac operating systems, with the ability to apply that knowledge in the endpoint security operations context is required.

The Systems Security Engineer will work with our teams in the global security organization and other BUs, and working with vendors.

What you´ll do:

• Troubleshoot issues caused by security tools on both servers and workstations and fix them.
• Manage endpoint vulnerabilities and how the security software mitigates those vulnerabilities.
• Analyze security events and confirm false positives.
• Manage platforms relevant to EDR, AV, DLP and Cloud Proxy. (Microsoft and Trellix)
• Coordinate resolution between vendors, regional teams, and product SME teams, to solve complex issues.
• Develop documentation for processes, automation, and workflow.
• Attend audits in an SME role and provide audit sample documentation.

• Bachelor's Degree or higher degree in Computer Science, Information Security, similar discipline or related work experience.
• 5+ years of information security experience in engineering.
• 5+ years administering security products, EDR, AV, DLP and Cloud Proxy preferable.
• 3+ years administrating Windows and Linux systems. Mac exposure is beneficial.
• 2+ years PowerShell or Python scripting desirable. A coding background is not necessary.
• Tanium operation experience is beneficial.
• Experience with multiple security products.
• Experience communicating at different levels, from end-users to senior leadership- facilitating technical and non-technical conversations.
• Incident handling/incident response for infrastructure and endpoint.
• Understanding of networking concepts such as VLAN, subnets, common protocols, and routing basics.
• Comprehension of multiple security controls, capabilities and use in a corporate environment.
• Demonstrated documentation experience.
• Experience leading process improvements and identify gaps and lead to resolution.
• Related Certifications (CISSP, CCSK, MCSE, RHCSA) are beneficial but NOT required if your experience shows mastery in these areas.

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life, vision and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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