Aftersales Specialist

Ekoenergetyka - Polska S.A. is a manufacturer of fast-charging infrastructure for electric cars and buses. We are a technology company, and our innovative R&D projects develop electromobility on a global scale. The unique know-how created by our employees allows us to change the face of communication by introducing zero-emission transport worldwide.

We were pioneers in this market, and thanks to many years of experience, we have established ourselves as a technology leader in the global megatrend of e-mobility!

Due to our intensive growth, you can now join us as:

Aftersales Specialist (France)

Key responsibilities:

• Building good business relationships with clients through regular contact and meetings;
• Ensuring high availability of chargers supplied by EEP in the respective market;
• Organizing service support for clients located in the respective region;
• Supporting and collaborating with the local network of Service Partners;
• Assisting with service activities;
• Coordinating operational activities in the given region to support clients and Service Partners;
• Proposing and implementing corrective actions to minimize charger downtime, escalating issues to headquarters if necessary;
• Conducting training sessions for service partners and clients on first-level support, installation, commissioning, inspection, maintenance, and issue resolution;
• Coordinating information flow between Ekoenergetyka Service, clients, and service partners;
• Locating and attempting to resolve issues;
• Actively engaging in the sale of service and spare parts;
• Service trips;
• Reporting to the supervisor;
• Carrying out other tasks assigned by the supervisor within the scope of responsibilities at the position and in accordance with the company's regulations.

Candidate Profile:

• Knowledge of public transportation or automotive industry (passenger or commercial vehicles).
• Minimum 3 years of professional experience in customer service.
• Experience in business relations and sales of goods or services (Aftersales).
• Willingness to travel.
• Proficiency in English and French language, both spoken and written.
• Understanding the operation principles of the service, basic service processes, and repair processes.
• Knowledge of chargers and the basic principles of their operation.
• Expirience in conducting training sessions for service partners and/or clients on first-level support,​
• Driving license cat. B;