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Senior Lead Implementation Consultant (UK)

extra holidays - extra parental leave - fully flexible - 4 day week

Remote:

Full Remote

Contract:

Freelance

Experience:

Senior (5-10 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, Minimum 8 years of consulting experience, Strong knowledge of accounting systems, Expertise in project lifecycle management.

Key responsabilities:

Activate and configure Emburse software for clients
Provide solution support on complex implementation projects

Emburse Information Technology & Services Scaleup https://www.emburse.com/

501 - 1000 Employees

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Job description

Implementation Consultants are responsible for activating and configuring Emburse software for new clients and existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the client’s business needs and long-term usage of the software; configuring the software through the user interface; configuring the software through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.

What you'll do:

Provide solution support to the implementation team on complex requirements

Architect solutions on larger, more complex projects

Stay current on new product features and tools

Promote best practice configuration and encourage customers and implementation staff to follow defined processes

Work with managers and configuration team to decide whether customer requirements require configuration team assistance

Host periodic Q&A solution meetings and attend others for implementation staff

Recognize and report on situations that could become escalations (product or project related)

Contribute content to knowledge base

Act as a mentor for individuals in Implementation Specialist, Sr. Implementation Specialist and Consultant roles

Provide guidance and feedback for ongoing improvements and additions to internal tools

Serve as escalation point for Implementation Specialists and Consultants for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities

Act as training resource for new implementation team members and existing Implementation Specialists

Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally

Act as a primary or secondary resource on projects which are identified as higher-revenue, sensitive, complex and/or strategic

Assist in developing and updating important implementation processes, with a focus on increased efficiency and turn-around time

Provide exceptional customer service to clients by phone, email and via web

Demonstrate proficiency with the product and translate client requirements to capabilities of the software

Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation

Participate in implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings

Consult with clients on best practices for the implementation and use of Emburse products to meet their business requirements

Configure the product to meet the needs and requirements of the client, according to the scope of the project

Balance multiple concurrent projects within set workload expectations

Participate as needed in the process surrounding technical escalations to development, which may include documentation, testing, progress tracking, and communication to internal and client-side stakeholders

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What we're looking for:

Bachelor's degree, college diploma in related field and/or equivalent experience Experience is required

Minimum 8 years of consulting experience in a delivery organization

Ability to manage large projects with minimal guidance

Proven ability to handle customer escalations and concerns

Ability to translate complex customer requirements into solutions that simplify configuration, administration and the end-user experience

Recognized SME on multiple complex business area topics and relevant product configurations SME on all configuration tools and processes

Hands-on knowledge of the project life-cycle

Demonstrate strong communication and customer handling skills

Excellent business writing and verbal communication skills