Service Architect

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Service Architect - Remote, UK - All UK Addresses Considered

Main purpose of the job

The main purpose of a Telefónica Tech Service Architect (for Health) will:

• support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of health services
• act as the primary service design & architecture interface between the customer and Telefónica Tech.
• work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.
• act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions.

Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:

• Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the health sector  
• Leading the design and implementation of managed service operations and project delivery
• Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.
• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
• Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
• Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF

Experience and skills:

Experience (essential):

• Previous experience in a Service Architect role
• More than 3 years’ experience in designing, implementing, and delivering enterprise level IT Managed Services.
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large, complex customer facing organization
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency

Experience (desirable):

• Advanced academic background, preferably to good degree level or equivalent
• Experience in Health Sector aligned Service Architecture
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management

Personal Skills:

• Articulate and a clear communicator
• Be a customer advocate
• Have the ability to converse technical terms and definitions to non-technical personnel 
• Meticulous with excellent attention to detail
• Able to multitask and handle large amounts of complex information

Key Words:

Service Architect - Service Design - Service Improvement - Service Delivery - Service Designer - Health - Healthcare - ServiceNow

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.