Listing Coordinator

Virtual Team Success (VTS) is distributed teams service powered by VargasAndrews and Atticus Solutions to deliver efficient, transparent, and effective virtual talent to clients. We pride ourselves on utilizing technology and culture building platforms to foster a virtual connection, so it isnt just a team overseas, but a team of one.

Hiring Company Summary:

Smart Suites manages a collection of 100 rooms for short-term vacation rentals across the lively locales of Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland. Guided by our core values of Customer Obsession, Accountability, Curiosity, Efficiency, and Teamwork (CACHET), we are committed to delivering exceptional hospitality experiences. At Smart Suites, we ensure every guest's stay is not only clean and comfortable but also infused with personalized excellence that leaves a lasting impression

Position Summary:

The Listing Coordinator Data Entry plays a vital role in ensuring Smart Suites' property listings are accurate, up-to-date, and optimized across multiple platforms. By managing data entry, updating property information, and enhancing listing quality, this role directly contributes to maximizing occupancy and revenue while ensuring guests have a seamless booking experience.

This role requires exceptional attention to detail, strong organizational skills, and a passion for delivering excellence in a fast-paced vacation rental environment.

Key Responsibilities:

Listing Management and Optimization

• Publish, manage, and update property listings on channels such as Airbnb, Booking.com, VRBO, and the company website.
• Ensure listings reflect current pricing, seasonal changes, promotions, and amenities.
• Optimize property descriptions and visuals to attract potential guests and maximize bookings.

Data Entry and Accuracy

• Accurately input and maintain property data, availability, pricing, and guest information across platforms.
• Generate and update internal reports to track listing performance, occupancy rates, and booking trends.

Photo and Content Quality Management

• Organize and ensure the quality of property photos, highlighting unique features to increase listing visibility.
• Collaborate with the operations team to improve descriptions and ensure consistency across all platforms.

Coordination and Communication

• Work closely with the operations and cleaning teams to maintain high standards of guest satisfaction.
• Assist with procurement and logistics coordination to ensure properties are well-stocked and guest-ready.
• Address listing-related inquiries and provide administrative support as needed.

General Administrative Support

• Support day-to-day operations, including scheduling, communications, and documentation.
• Undertake other tasks as assigned by the reporting manager to contribute to team efficiency.
• Data scrubbing projects

Skills and Qualifications:

• Experience: At least 3-4 years in data entry, listing management, or administrative support, within hospitality, real estate, or property management required.
• Technical Skills: Proficiency in property listing platforms like Airbnb, Booking.com, and VRBO. Strong skills in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with Property Management Systems (PMS) is a plus.
• Attention to Detail: Exceptional accuracy and ability to manage large volumes of data efficiently.
• Organizational Skills: Strong time-management and multitasking abilities to handle multiple listings and tasks simultaneously.
• Communication: Excellent written and verbal communication skills to coordinate with internal teams and respond to inquiries.
• Ability to work collaboratively, aligned with Smart Suites' values of CACHET.