QA Manager

Amplify is a leading technology company with award-winning SaaS products iFax (ifaxapp.com) and Fill (fillhq.com) serving the US healthcare market. Our iFax platform was recently awarded the #1 highest-rated online fax service, by G2.com!

Job Summary

As the QA Manager, you will play a critical role in enhancing the quality of our products by addressing immediate challenges and laying the groundwork for long-term scalability. This is a hands-on role that combines strategic oversight with execution, focusing on user experience and performance (95%), while also maintaining a baseline focus on security and compliance (5%).

You will work closely with the CEO, development team, and stakeholders to identify gaps, improve processes, and explore automation to elevate product quality.

Key Responsibilities

Quality Strategy and Leadership

• Define and implement a QA strategy focused on reducing customer-reported bugs.
• Evaluate existing QA processes and propose improvements for immediate and long-term needs.
• Set a vision for integrating automation into the QA process.
  
  

Hands-On Testing and Process Optimization

• Conduct manual testing to identify issues in user experience, performance, and functionality.
• Collaborate with developers to identify root causes and prioritize fixes.
• Lead the exploration and implementation of test automation tools.
  
  

Metrics and Reporting

• Establish and track quality metrics, with a focus on customer-reported bugs and issue resolution.
• Provide regular reports to the CEO on progress, challenges, and recommendations.
  
  

Collaboration

• Act as a bridge between development and customer support to ensure seamless issue resolution.
• Provide guidance on scaling QA efforts as the development team grows, including hiring or external partnerships.
  
  

Required Skills And Qualifications

• Experience: 4+ years in quality assurance, with a focus on UX and performance testing
• SaaS Expertise: Proven experience working in a SaaS environment is crucial.
• US Healthcare Experience: Proven experience catering to customers in the US Healthcare market
• Testing Expertise: Strong background in manual testing; experience with automation tools is a plus (e.g., Selenium, Postman).
• Technical Knowledge: Familiarity with software development processes, version control, and CI/CD pipelines.
• Healthcare Familiarity (Bonus): Knowledge of healthcare compliance standards (e.g., HIPAA) or workflows is a plus.
  
  

Metrics for Success

• Significant reduction in customer-reported bugs.
• Establishment of QA processes for both manual and automated testing.
• Faster resolution of reported issues, enhancing overall customer satisfaction.
• A clear roadmap for scaling the QA function in alignment with the development team.
  
  

Benefits

• Work-life harmony with flexible work hours, anchored around US business operations.
• Freedom to work remotely, supporting a healthy balance between professional and personal life.
• A positive, collaborative culture promoting development and learning.
  
  

WHY JOIN US?

At Amplify, you’ll be part of an organization that is not just thinking about the future of work but is actively shaping it. We offer a competitive salary, and a remote work environment designed to support your well-being and professional growth.