Offer summary

Qualifications:

2+ years experience in customer technical support, BSc in Information Systems/Computer Science, In-depth knowledge of Salesforce, Experience with Power BI and Data analytics.

Key responsabilities:

Provide personalized support via various channels

Manage the ticketing system for products

Supercharge Your Salesforce With <No Code> At Titan, we empower businesses to build beautiful web portals, sign documents, send surveys, automate contracts, fill out forms, and much more - all in just a few clicks. Our solutions are fully synced with Salesforce, allowing you to seamlessly send and receive data in real-time with the world's #1 AI-powered CRM. Titan's robust and scalable software is rapidly earning a reputation as the gold standard for Salesforce integration. Ready to see why? Book a demo now and experience the difference. Why Titan? + Faster Time to Market: Slash your development time and get to market quicker. + No-Code Revolution: Simplify your processes without the need for coding, all on one powerful platform. + Custom Solutions for Every Industry: Whether you're in healthcare, education, finance, retail, or more, Titan has you covered with best-of-breed applications designed to solve even the most complex challenges. Our customers and partners are the heartbeat of Titan. We are committed to your success. Need a feature? Request it via our Titan X Lab, and we'll do our best to include it in our roadmap. So, what’s stopping you? Check us out on the AppExchange or visit our website to learn more.

Job description

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing first-tier support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

Provide personalized support via various channels (Slack, Salesforce).
Manage the ticketing system for our products.
Diagnose and resolve technical issues related to our products.
Educate customers on features and best practices.
Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements:

2+ years experience in a customer technical support role in a SaaS company
BSc in Information Systems/Computer Science.
Excellent Salesforce in depth knowledge
Strong analytical and troubleshooting skills.
Excellent communication skills, both verbal and written.
Fluent in English, additional languages a plus (Spanish, French).
Willingness to work remotely across various time zones.
Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?:

Work with a dynamic and innovative team in a fast-growing SaaS startup
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
Enjoy the flexibility of remote work and a healthy work-life balance
Competitive compensation package and opportunities for professional growth and development

Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

Required profile